Radiology Booking Clerk

Transformation Unit; Torquay; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Torbay and South Devon NHS Foundation Trust is seeking a Clerical Officer in Radiology to support the booking of diagnostic imaging appointments and related admin tasks. You will work in a multidisciplinary Radiology team, liaising with radiologists, radiographers and nurses to ensure smooth patient flow.

The role requires strong customer service, accuracy in record-keeping, and the ability to cover radiology call centre duties as needed.

Qualifications

• Experience in working with the general public.
• Basic knowledge of computerised systems is required.
• Knowledge of the CRIS system used in radiology is desirable.

Responsibilities

• Provide a high-quality customer service in line with NHS standards.
• Assist with Radiology booking processes and referrals for diagnostic imaging.
• Maintain accurate patient records and use radiology IT systems effectively.

Skills

Experience in working with the general

Telephone manner

Education

General education

Basic knowledge of computerised systems

Knowledge of CRIS system

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Fixed term: 6 months (possible to be extended) Hours Full time - 37.5 hours per week (Potential Evening/Weekend working) Job ref 388-8162325-PC&S

Employer Torbay and South Devon NHS Foundation Trust Employer type NHS Site Regent House Town Torquay Salary £25,272 per annum Salary period Yearly Closing 13/11/2026 23:59

NHS AfC: Band 2

Job overview

Our Clerical Officer - Radiology, will be responsible for supporting the smooth efficient running of Radiology call centre, enabling high standards of care for our service users.

You will be part of a multi-disciplinary team, working with Radiologists, Radiographers and Nurses in all areas of the Directorate. The primary role for this post is supporting the Radiology booking processes for patients referred for diagnostic imaging. There may the a requirement to cover elsewhere in the Radiology Admin team where. While responsibility lies with clinical staff, this role can have impact on patient care.

Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.

Main duties of the job

Main duties of the job

• To provide a high-quality customer service that complies with NHS Employment standardsand TSDFT policies.
• To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.
• To work as part of a team demonstrating effective communication, and excellent collaborative working with colleagues in the immediate team and across all areas of the Trust.
• Consistently delivering exceptional value to patients and other service users.
• To consistently provide highly efficient Radiology booking services.
• To understand relevant processes that support our patients and other service users in management of referrals for diagnostic imaging including but not limited to:
  • processing new referrals from all sources,
  • booking appointments into diary slots,
  • cancelling and re-arranging appointments.
• Managing patient appointment and queries using the call centre telephony system.
• Demonstrating exemplary use of the radiology IT systems to ensure that patient records are always accurate.
• Contributing to team discussions in a constructive and flexible way.

Working for our organisation

About your new team and department

Our Radiology Clerical Officers work in 2 main areas:

- Radiology Call Centre (this post) managing patient appointments

- Radiology Office managing provision of acute services and general Radiology admin tasks.

The Call Centre has 8 Clerical officers, 3 supervisors and 1 Office Manager. They manage in the region of 75,000 patient appointments in a year.

The Call Centre admin team are responsible for booking Radiology Outpatient appointments. Successful candidates must be able to work independently and demonstrate excellent prioritisation and time management skills and will have the ability to cope with complex situations.

Detailed job description and main responsibilities

Please see our attached job description and person specification form for full details.

Person specification

Qualifications and training

• General education
• Basic knowledge of computerised systems.
• Knowledge of CRIS system

Specific Skills

• Experience in working with the general public

Knowledge and experience

• Telephone manner
• Previous NHS experience

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.