Radiology Booking Administrator

GEH; Nuneaton and Bedworth; On-site; GBP 22,000 - 25,000; Full time

Job summary

George Eliot Hospital NHS Trust is seeking an Appointment Clerk for the Radiology Department. You will manage patient bookings, provide information on scans, and liaise with staff to ensure smooth scheduling and patient flow.

The role requires experience with radiology bookings, excellent communication, and familiarity with the Soliton and Lorenzo systems. The position is full-time in Nuneaton with a 37.5-hour week and a closing date in early November 2026.

Qualifications

• Experience booking radiology referrals and patient preparations.
• Experience using a booking system in any environment.
• Good standard of education to GCSE level or equivalent.
• NVQ Level 3 in Business Administration or Customer Service, or demonstrable relevant experience.

Responsibilities

• Provide an appointment booking service within the Radiology Department.
• Provide cover for other Appointment Clerks within the Radiology Department.
• Ensure radiological referrals are scheduled to the appropriate modality efficiently.
• Maintain a short notice list of patients with contact numbers for space optimisation.
• Telephone patients if scheduling occurs less than 7 days before appointment date.
• Use the Soliton and Lorenzo systems.

Skills

Booking radiology appointments

Booking systems experience

Education

GCSE or equivalent

NVQ Level 3 in Business Admin/Customer Service

Tools

Soliton

Lorenzo

Job description

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is"to EXCEL at patient care". If you think you've got what it takes, help us realise this and join#TeamEliot.

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Job overview

*PLEASE NOTE: This role is not eligible for current or future visa sponsorship*

37.5 hours per week

Permanent

Closing Date: Friday 6th November 2026

Interview Date: Tuesday 17th November 2026 (TBC)

*This post may close early due to high numbers of applications, so you are advised to apply promptly.*

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

**Please note: On occasion, flexibility may be required to work until 7:00 pm**

Main duties of the job

• To communicate with patients within the department and on the telephone
• Provide patients with information regarding their scans and in particular preparations they need to follow prior to appointment
• Liaise with other members of staff within the department
• Show empathy and tact at all times when dealing with the public
• Attend Mandatory Training sessions as required
• Follow the policies and procedures laid down within the Radiology Department and throughout the Trust
• Suggest improvements that could be made in a particular job role possibly saving time/money for the department
• Accuracy and confidentiality are the most important responsibilities of the job role
• Input and retrieve patient details using the Trust wide PAS system and the RIS
• Interrogate and validate the departmental waiting lists to ensure that robust and accurate data is available to requestors
• Participate in the future upgrades of the radiology information system
• Support service improvement within the radiology department
• Monitor the efficiency of the booking system and suggest improvements
• Comment on policies and procedures

Working for our organisation

Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

xcellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Detailed job description and main responsibilities

• Provide an appointment booking service within the Radiology Department
• Provide cover for other Appointment Clerks within the Radiology Department
• Ensure that all Radiological referrals are scheduled to the appropriate modality in an efficient manner to avoid any loss of capacity in the agreed sessions
• Maintain a short notice list of patients with contact numbers to ensure the efficient use of appointment spaces that become available
• Telephone patients if scheduling occurs less than 7 days before their appointment date
• Use of the Soliton and Lorenzo systems

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Experience and Knowledge

• Experience of booking all radiological examinations, including patient preparations
• Experience of using a booking system in some environment

Qualification(s) and Professional Training

• Good standard of education up to GCSE or Level (A-C) standard
• NVQ level 3 in Business Administration or Customer Service; or demonstrable relevant experience

Skills and Abilities

• Ability to schedule radiological examinations, taking into account radiologist, radiographers and sonographers rota
• Highly developed communication skills; provide, receive and negotiate complex information where persuasive, motivational or reassurance skills are required
• In depth knowledge of all administration tasks and duties

Please note:

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.