Radiology Booking Administrator

George Eliot Hospital NHS Trust; Nuneaton and Bedworth; In loco; GBP 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-site nursery

27 days minimum annual leave plus bank

Cycle to work scheme

Flexible working

On-site parking

Descrizione del lavoro

George Eliot Hospital NHS Trust is seeking an Appointment Clerk for the Radiology Department. The role involves managing appointment bookings, liaising with patients and staff, and ensuring efficient scheduling using Soliton and Lorenzo systems.

The position is full-time (37.5 hours per week) and permanent, with a closing date of 6 November 2026. A positive, proactive approach and good communication are essential to provide high-quality patient services.

Competenze

• Experience of booking all radiological examinations, including patient preparations.
• Experience of using a booking system in some environment.

Mansioni

• Provide an appointment booking service within the Radiology Department.
• Provide cover for other Appointment Clerks within the Radiology Department.
• Ensure that all Radiological referrals are scheduled to the appropriate modality in an efficient manner to avoid any loss of capacity in the agreed sessions.
• Maintain a short notice list of patients with contact numbers to ensure the efficient use of appointment spaces that become available.
• Telephone patients if scheduling occurs less than 7 days before their appointment date.
• Use of the Soliton and Lorenzo systems.

Conoscenze

Communication skills

Scheduling appointments

Telephone/customer service

Formazione

GCSE or Level (A-C) standard

NVQ level 3 in Business Administration or Customer Service

Strumenti

Soliton system

Lorenzo system

Descrizione del lavoro

**PLEASE NOTE: This role is not eligible for current or future visa sponsorship**

37.5 hours per week

Permanent

Closing Date: Friday 6th November 2026

Interview Date: Tuesday 17th November 2026 (TBC)

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community - get in touch to find out more

**Please note: On occasion, flexibility may be required to work until 7:00 pm**

Main duties of the job

• To communicate with patients within the department and on the telephone
• Provide patients with information regarding their scans and in particular preparations they need tofollow prior to appointment
• Liaise with other members of staff within the department
• Show empathy and tact at all times when dealing with the public
• Attend Mandatory Training sessions as required
• Follow the policies and procedures laid down within the Radiology Department and throughout theTrust
• Suggest improvements that could be made in a particular job role possibly saving time/money forthe department
• Accuracy and confidentiality are the most important responsibilities of the job role
• Input and retrieve patient details using the Trust wide PAS system and the RIS
• Interrogate and validate the departmental waiting lists to ensure that robust and accurate data isavailable to requestors
• Participate in the future upgrades of the radiology information system
• Support service improvement within the radiology department
• Monitor the efficiency of the booking system and suggest improvements
• Comment on policies and procedures

About us

Here at George Eliot our vision to' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme

Job responsibilities

• Provide an appointment booking service within the Radiology Department
• Provide cover for other Appointment Clerks within the Radiology Department
• Ensure that all Radiological referrals are scheduled to the appropriate modality in an efficient manner to avoid any loss of capacity in the agreed sessions
• Maintain a short notice list of patients with contact numbers to ensure the efficient use of appointment spaces that become available
• Telephone patients if scheduling occurs less than 7 days before their appointment date
• Use of the Soliton and Lorenzo systems

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

• Experience of booking all radiological examinations, including patient preparations
• Experience of using a booking system in some environment

Qualification(s) and Professional Training

• Good standard of education up to GCSE or Level (A-C) standard
• NVQ level 3 in Business Administration or Customer Service; or demonstrable relevant experience

Skills and Abilities

• Ability to schedule radiological examinations, taking into account radiologist, radiographers and sonographers rota
• Highly developed communication skills; provide, receive and negotiate complex information where persuasive, motivational or reassurance skills are required
• In depth knowledge of all administration tasks and duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.