Radiology Bookings Officer

FHFT Education Academy; Camberley; On-site; GBP 22,000 - 23,000; Part time

Job summary

Frimley Health NHS Foundation Trust is seeking a Part time Radiology Bookings Officer to manage outpatient bookings and provide front-line reception support within the Radiology Department.

The role involves coordinating appointments across Trust sites, handling calls and emails, liaising with clinical teams and stakeholders, and helping the service meet performance targets while delivering a patient-centred experience.

Qualifications

• Strong written and verbal communication skills.
• Organisational skills.
• Ability to communicate effectively with patients and colleagues.
• Good knowledge of NHS targets.
• Experience working in a busy environment.
• Experience dealing with public.
• Experience with appointment systems and hospital processes.

Responsibilities

• Book and coordinate patient appointments across multiple Trust sites.
• Respond to telephone and email enquiries professionally and promptly.
• Liaise with patients, clinical teams and internal/external stakeholders.
• Support department to meet key performance and service targets.
• Provide a welcoming and professional service to patients and visitors.
• Cover Radiology reception areas when required.

Skills

Strong communication

Organisational skills

Able to communicate effectively

NHS target awareness

Education

GCSE English and Maths

Job description

Main area Radiology Grade Band 3 Contract Permanent Hours Part time - 30 hours per week (Days and times to be discussed at interview.) Job ref 151-JLM737

Site Frimley Park Hospital Town Camberly Salary £21,685 - £23,080 per annum incl HCAS Salary period Yearly Closing 01/11/2026 23:59

Job overview

Band 3 Radiology Bookings Officer – 30 hours per week

Are you organised, motivated and passionate about delivering an excellent patient experience? We are looking for an enthusiastic and experienced individual to join our busy Radiology Department as a Radiology Bookings Officer.

This is a key role within the department, responsible for coordinating and booking outpatient appointments across multiple Trust sites and a range of specialties. You will play an important part in ensuring our administrative processes run smoothly and efficiently, helping patients access the care they need.

About the role

Your responsibilities will include:

• Booking and coordinating patient appointments across multiple Trust sites.
• Responding professionally and efficiently to telephone and email enquiries.
• Liaising with patients, clinical teams and internal and external stakeholders.
• Supporting the department to meet key performance and service targets.
• Providing a welcoming and professional service to patients and visitors.
• Supporting the smooth running of Radiology reception areas by providing reception cover when required.
• Contributing to an efficient, collaborative and patient-centred administrative service.

Main duties of the job

• The post holder will primarily book patient appointments and provide administrative and clerical support to the Radiology Department.
• This will involve making and receiving calls with patients and covering the reception desk as required.
• The post involves data input into the EPIC and ICE computer systems.
• Arranging appointments over the telephone with patients.
• Booking patient appointments from waiting lists.
• Rescheduling and cancelling appointments at short notice, when required.
• Rescheduling of appointments due to annual leave/other commitments.
• Liaising with clinical admin.
• Covering the reception areas on an ad hoc basis.

Working for our organisation

Visa Sponsorship:
This position is not eligiblefor Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed job description and main responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person specification

Qualifications

• GCSE English and Maths pass or equivalent.

Experience

• Experience working in a busy environment.
• Experience working with the public.
• Experience working in an office.
• Experience working in a hospital
• Experience working with computers.
• NHS experience.
• Experience of appointment systems.

Skills & Knowledge

• Strong written and verbal communication skills in English.
• Able to communicate effectively.
• Organisational skills
• Good knowledge of NHS targets.

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Th rough our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.