Radiology Booking Clerk

Bolton NHS Foundation Trust; Bolton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking two Band 3 Radiology Booking Clerks to join the Radiology Admin and Clerical Team at Royal Bolton Hospital. The roles are full-time (37.5 hours per week) and permanent.

You will manage referrals and appointments, monitor waiting lists, liaise with patients and clinical staff, and support patient pathways across Radiology while gaining experience in a busy NHS department.

Qualifications

• Experience working in an administrative environment.
• Ability to work flexibly to meet service needs.
• Strong communication and customer service skills.

Responsibilities

• Managing referrals, appointments, cancellations and rescheduling across Radiology services.
• Monitoring waiting lists, identifying potential breaches and escalating as required.
• Liaising with patients, carers, GPs, wards and clinical staff to coordinate appointments.
• Providing appointment information and preparation guidance to patients.
• Maintaining accurate patient records using Trust systems with data quality and confidentiality.
• Supporting scheduling and template management to maximise capacity and access.
• Managing non-attendance, cancellations and follow-ups per procedures.
• Responding to telephone, email and face-to-face enquiries professionally.
• Undertaking data entry, document management and record maintenance.
• Contributing to service improvement and meeting performance standards.

Skills

Administrative experience

Communication skills

Customer service

Job description

Band 3 - Radiology Booking Clerk

Full time 37.5 hours per week, Permanent post x2

The Radiology Admin and Clerical Team at Royal Bolton Hospital has an opportunity for two enthusiastic, motivated and flexible individuals looking for a challenge in a post that is both interesting and varied.

Band 3 - Radiology Booking Clerk

Full time 37.5 hours per week, Permanent post x2

The Radiology Admin and Clerical Team at Royal Bolton Hospital has an opportunity for two enthusiastic, motivated and flexible individuals looking for a challenge in a post that is both interesting and varied.

The successful candidates will be based predominantly in the Radiology Department and will help to monitor and support the Imaging service as well as coordinate outpatient clinics and provide assistance with clinical colleagues in meetings. The post holders will also be required to rotate through other areas of Radiology to support with service demands.

You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.

The ideal candidates will have knowledge and experience of working in a similar administrative environment.

The successful candidate will provide an efficient appointment booking and waiting list management service for Radiology, ensuring referrals and appointments are processed in line with departmental procedures, Trust policies and national waiting time standards.

Key Responsibilities Include

• Managing referrals, appointments, cancellations and rescheduling across Radiology services.
• Monitoring waiting lists, identifying potential target breaches and escalating concerns as required.
• Liaising with patients, carers, GPs, wards and clinical staff to coordinate appointments and support patient pathways.
• Providing appointment information and preparation guidance to patients.
• Maintaining accurate patient records using Trust systems, ensuring compliance with data quality and confidentiality requirements.
• Supporting appointment scheduling and template management to maximise capacity and patient access.
• Managing non-attendance, cancellations and follow-up appointments in line with agreed procedures.
• Responding professionally to telephone, email and face-to-face enquiries, including sensitive issues.
• Undertaking administrative duties including data entry, document management and record maintenance.
• Contributing to service improvement and achievement of performance standards.

The post holder will manage competing priorities, work accurately under pressure and demonstrate strong organisational, communication and customer service skills while maintaining a patient-focused approach.

Bolton NHS Foundation Trust is a major provider of hospital and community health services in the North West Sector of Greater Manchester, delivering services from the Royal Bolton Hospital and also providing a wide range of community services from locations across Bolton. The Trust received a ‘Good’ overall rating from the CQC in April 2019, with some key areas of outstanding practice. The Royal Bolton Hospital is a major hub within Greater Manchester for women’s and children’s services and is the second busiest ambulance-receiving site in Greater Manchester.

For further details / informal visits contact: Name: Katie Crowley Job title: Radiology Booking Office Supervisor Email address: [e-mail] Telephone number: 01204 390291

Tom Bills, Deputy Operational Business Manager

[e-mail]