Radiology Booking Co-Ordinator/Receptionist

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust; Birmingham; Sur place; GBP 26 000 - 27 000; Plein temps

Résumé du poste

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust is seeking a full-time Radiology Booking Co-Ordinator/Receptionist for a 6-month fixed-term contract. The role focuses on managing radiology bookings, patient communication, and reception tasks in a busy department.

The successful candidate will handle referrals, maintain waiting lists, and provide excellent customer service while working on a rota to cover NHS and private bookings.

Qualifications

• Experience in an office environment and handling confidential information.
• Good keyboard skills and familiarity with common computer programs.
• Customer-facing experience with clear, professional communication.

Responsabilités

• Establish and maintain good working relationships with staff across departments.
• Maintain a clear, robust waiting list and monitor clinic capacity.
• Add patients to the Radiology waiting list from referrals and enter information into CRIS.
• Deal with enquiries from departmental staff, patients and external health services.
• Undertake full reception duties for Radiology clinics on a rota basis, including greeting patients and registering arrivals.

Connaissances

Customer care

Communication

Time management

Teamwork

Problem solving

Formation

NVQ Level 3 or equivalent

Outils

Microsoft Office

Booking systems

Description du poste

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Radiology Booking Co-Ordinator/Receptionist

The closing date is 17 November 2026

An exciting opportunity exists for a full time Radiology booking co-ordinator/receptionist (6 month fixed-term contract) to join our team.

The Radiology Booking Office provides a patient focused and responsive contact point for patients, ensuring radiology appointments are booked within the specified time limits for a range of imaging modalities.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

Radiology Booking Co-ordinators will manage delegated responsibility in operating a full booking process, receiving paper and electronic referrals for Radiology specialties. Each Booking Co-ordinator will have a lead responsibility for clinic management for a group of Radiologists/Specialties. Booking Co-ordinators will be expected to provide cross cover to other modalities in the absence of colleagues and will be expected to work on a rota basis covering NHS/Private patients bookings, imaging exchange and reception.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Job responsibilities

Establish and maintain good working relationships with staff within Access, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.

Maintaining a clear and robust waiting list, monitoring clinic capacity to treat all patients on the Radiology waiting list, working closely with the Admin Team Lead.

Add patients to the Radiology waiting list from referral, ensuring all information is entered on to the CRIS system and where necessary request images.

Deal with enquiries from Departmental staff, Outpatient staff, referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services.

Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.

Undertake full reception duties for Radiology clinics on a rota basis, including welcoming meet and greet, IT arrival registration, managing clinical outcomes, adding patients to waiting lists, completing appointment episodes and any other clerical duties as deemed necessary by the Admin Team Lead.

Establish and maintain good working relationships with Access staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.

Maintaining a clear and robust waiting list, monitoring clinic capacity to treat all patients on the Radiology waiting list, working closely with the Admin Team Lead.

Add patients to the Radiology waiting list from referral, ensuring all information is entered on to the CRIS system and where necessary request images.

Deal with enquiries from Departmental staff, Outpatient staff, referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services

Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.

Undertake full reception duties for Radiology clinics on a rota basis, including welcoming meet and greet, IT arrival registration, managing clinical outcomes, adding patients to waiting lists, completing appointment episodes and any other clerical duties as deemed necessary by the Admin Team Lead

Qualifications/Training

• Relevant NVQ Level 3 or demonstrable level of equivalent experience

Experience

• Good computer keyboard skills and knowledge of computer programmes such as Micosoft Office
• Understanding of and commitment to confidentiality and data security requirements
• Experience in an office environment

Skills and Competencies

• Competent in use of Microsoft office functions, email and internet
• Customer care skills including a pleasant and professional telephone manner and excellent oral and written communication
• Good forward planning and ability to manage and prioritise own workload effectively
• Ability to handle a high volume of work and problem solve
• Able to work flexibly and work as part of a team

Knowledge

• Good knowledge of computer programmes and inputting of data
• Good knowledge of booking systems and processes

Flexibility

• Able to work flexibly and provide reception cover as required across a seven-day service, including weekends.

Values

• Demonstrates commitment to the Trust's published values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

£25,760 to £27,476 a yearPer annum Pro Rata