Radiology Appointment Coordinator - Full-Time

Bolton NHS Foundation Trust; Bolton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking two Band 3 Radiology Booking Clerks to join the Radiology Admin and Clerical Team at Royal Bolton Hospital. The roles are full-time (37.5 hours per week) and permanent.

You will manage referrals and appointments, monitor waiting lists, liaise with patients and clinical staff, and support patient pathways across Radiology while gaining experience in a busy NHS department.

Qualifications

• Experience working in an administrative environment.
• Ability to work flexibly to meet service needs.
• Strong communication and customer service skills.

Responsibilities

• Managing referrals, appointments, cancellations and rescheduling across Radiology services.
• Monitoring waiting lists, identifying potential breaches and escalating as required.
• Liaising with patients, carers, GPs, wards and clinical staff to coordinate appointments.
• Providing appointment information and preparation guidance to patients.
• Maintaining accurate patient records using Trust systems with data quality and confidentiality.
• Supporting scheduling and template management to maximise capacity and access.
• Managing non-attendance, cancellations and follow-ups per procedures.
• Responding to telephone, email and face-to-face enquiries professionally.
• Undertaking data entry, document management and record maintenance.
• Contributing to service improvement and meeting performance standards.

Skills

Administrative experience

Communication skills

Customer service

Job description

Bolton NHS Foundation Trust is seeking two Band 3 Radiology Booking Clerks to join the Radiology Admin and Clerical Team at Royal Bolton Hospital. The roles are full-time (37.5 hours per week) and permanent.

You will manage referrals and appointments, monitor waiting lists, liaise with patients and clinical staff, and support patient pathways across Radiology while gaining experience in a busy NHS department.