Radiology Booking Clerk

Children's Hospice South West; Bolton; On-site; GBP 23,000 - 26,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking two Band 3 Radiology Booking Clerks to join the Radiology Admin and Clerical Team at Royal Bolton Hospital. You will manage referrals, appointments, waiting lists and patient communications while rotating across Radiology to support service demand.

Ideal candidates will have experience in busy administrative environments, booking appointments, and using computerised information systems.

Qualifications

• GCSE English and Maths grade C/4 or equivalent.
• NVQ Level 3 or equivalent qualification, training or experience.
• Experience in a busy administrative environment and booking appointments.
• Experience using computerised information systems and databases.
• NHS experience and Radiology knowledge desirable.

Responsibilities

• Managing referrals, appointments, cancellations and rescheduling across Radiology services.
• Monitoring waiting lists and escalating potential breaches as required.
• Liaising with patients, carers, GPs and clinical staff to coordinate appointments.
• Providing appointment information and preparation guidance to patients.
• Maintaining accurate patient records with data quality and confidentiality.
• Handling enquiries by telephone, email and in person.

Skills

Excellent communication

Organisational skills

Attention to detail

Team player / independence

Education

GCSE English and Maths

NVQ Level 3 or equivalent

Tools

CRIS

Sectra PACS

LE2.2

AllScripts EPR

Job description

Job summary

Band 3 - Radiology Booking Clerk

Full time 37.5 hours per week, Permanent post x2

The Radiology Admin and Clerical Team at Royal Bolton Hospital has an opportunity for two enthusiastic, motivated and flexible individuals looking for a challenge in a post that is both interesting and varied.

The successful candidates will be based predominantly in the Radiology Department and will help to monitor and support the Imaging service as well as coordinate outpatient clinics and provide assistance with clinical colleagues in meetings. The post holders will also be required to rotate through other areas of Radiology to support with service demands.

You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.

The ideal candidates will have knowledge and experience of working in a similar administrative environment.

Main duties of the job

The successful candidate will provide an efficient appointment booking and waiting list management service for Radiology, ensuring referrals and appointments are processed in line with departmental procedures, Trust policies and national waiting time standards.

Key responsibilities include:

• Managing referrals, appointments, cancellations and rescheduling across Radiology services.
• Monitoring waiting lists, identifying potential target breaches and escalating concerns as required.
• Liaising with patients, carers, GPs, wards and clinical staff to coordinate appointments and support patient pathways.
• Providing appointment information and preparation guidance to patients.
• Maintaining accurate patient records using Trust systems, ensuring compliance with data quality and confidentiality requirements.
• Supporting appointment scheduling and template management to maximise capacity and patient access.
• Managing non-attendance, cancellations and follow-up appointments in line with agreed procedures.
• Responding professionally to telephone, email and face-to-face enquiries, including sensitive issues.
• Undertaking administrative duties including data entry, document management and record maintenance.
• Contributing to service improvement and achievement of performance standards.

The post holder will manage competing priorities, work accurately under pressure and demonstrate strong organisational, communication and customer service skills while maintaining a patient-focused approach.

About us

Bolton NHS Foundation Trust is a major provider of hospital and community health services in the North West Sector of Greater Manchester, delivering services from the Royal Bolton Hospital and also providing a wide range of community services from locations across Bolton. The Trust received a 'Good' overall rating from the CQC in April 2019, with some key areas of outstanding practice. The Royal Bolton Hospital is a major hub within Greater Manchester for women's and children's services and is the second busiest ambulance-receiving site in Greater Manchester.

Job responsibilities

For further information regarding the key responsibilities of this role please see the attached job description.

Person Specification

Education/Qualifications

Essential

• GCSE English and Maths Grade C/4 or equivalent
• NVQ Level 3 or equivalent qualification, training or experience

Desirable

• Administration/Customer Service Qualification
• IT qualification (ECDL or equivalent)

Experience & Knowledge

Essential

• Experience working in a busy administrative or office environment
• Experience booking appointments and managing diaries, schedules or waiting lists
• Experience dealing with customers, patients or members of the public
• Experience using computerised information systems and databases

Desirable

• NHS experience
• Experience within Radiology, Diagnostics or Healthcare Administration
• Experience using CRIS, Sectra PACS, LE2.2 or AllScripts EPR
• Knowledge of RTT, Access Policies, waiting list management or diagnostic pathways

Skills

Essential

• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to prioritise workload and meet deadlines
• Ability to work accurately with a high level of attention to detail
• Ability to work independently and as part of a team, using initiative when required

Desirable

• Experience supporting service improvements, training or process changes
• Advanced knowledge of appointment booking systems and healthcare databases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bolton NHS Foundation Trust

Address

Radiology Department, Royal Bolton Hospital

Minerva Road

Bolton

BL4 0JR

United Kingdom

Employer's website

http://www.boltonft.nhs.uk/ (Opens in a new tab)