Band 3 - Radiology Booking Clerk

Bolton Nhs Foundation Trust; Farnworth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking an enthusiastic Radiology Administrative Assistant to provide an efficient appointment booking and waiting list management service across Radiology, ensuring referrals and appointments are processed in line with departmental procedures and national waiting time standards.

Based predominantly at the Radiology Community Diagnostic Centre, you will monitor queues, coordinate outpatient clinics, support clinical colleagues and rotate through Radiology areas to

Qualifications

• Experience in medical/administrative environment.
• Strong organisational, communication and customer service abilities.

Responsibilities

• Managing referrals, appointments, cancellations and rescheduling across Radiology services.
• Monitoring waiting lists and escalating potential breaches as required.
• Liaising with patients, GPs, wards and staff to coordinate appointments.
• Providing appointment information and preparation guidance to patients.
• Maintaining accurate patient records and ensuring data quality.
• Supporting appointment scheduling and template management to maximise capacity.
• Managing non-attendance, cancellations and follow-up appointments.
• Responding to telephone, email and face-to-face enquiries.
• Undertaking administrative duties including data entry and record maintenance.
• Contributing to service improvement and performance standards.

Skills

Organisational skills

Communication skills

Customer service

Administrative experience

Job description

The successful candidate will provide an efficient appointment booking and waiting list management service for Radiology, ensuring referrals and appointments are processed in line with departmental procedures, Trust policies and national waiting time standards.,

• Managing referrals, appointments, cancellations and rescheduling across Radiology services.
• Monitoring waiting lists, identifying potential target breaches and escalating concerns as required.
• Liaising with patients, carers, GPs, wards and clinical staff to coordinate appointments and support patient pathways.
• Providing appointment information and preparation guidance to patients.
• Maintaining accurate patient records using Trust systems, ensuring compliance with data quality and confidentiality requirements.
• Supporting appointment scheduling and template management to maximise capacity and patient access.
• Managing non-attendance, cancellations and follow-up appointments in line with agreed procedures.
• Responding professionally to telephone, email and face-to-face enquiries, including sensitive issues.
• Undertaking administrative duties including data entry, document management and record maintenance.
• Contributing to service improvement and achievement of performance standards.

The post holder will manage competing priorities, work accurately under pressure and demonstrate strong organisational, communication and customer service skills while maintaining a patient-focused approach.

The Radiology Admin and Clerical Team at Royal Bolton Hospital has an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied. The Radiology booking team is expanding with the introduction of the Community Diagnostic Centre . The successful candidate will be based predominantly in the Radiology Community Diagnostic Centre and will help to monitor and support the Imaging service as well as coordinate outpatient clinics and provide assistance with clinical colleagues in meetings. The post holder will also be required to rotate through other areas of Radiology to support with service demands. You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave. The ideal candidate will have knowledge and experience of working in a similar administrative environment.

Bolton NHS Foundation Trust is a major provider of hospital and community health services in the North West Sector of Greater Manchester, delivering services from the Royal Bolton Hospital and also providing a wide range of community services from locations across Bolton. The Trust received a 'Good' overall rating from the CQC in April 2019, with some key areas of outstanding practice. The Royal Bolton Hospital is a major hub within Greater Manchester for women's and children's services and is the second busiest ambulance-receiving site in Greater Manchester.