Radiology Booking Clerk

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 21,000 - 27,000; Full time

Job summary

Torbay and South Devon NHS Foundation Trust is seeking a Clerical Officer for Radiology to support the booking centre and ensure accurate patient appointment management. The role involves liaising with Radiologists, Radiographers, and Nurses to optimise the patient journey.

The successful candidate will provide high-quality customer service, maintain records in radiology IT systems, and may cover other Radiology admin tasks as needed.

Qualifications

• General education is required.
• Basic knowledge of computerised systems is preferred.
• Knowledge of the CRIS system is advantageous.
• Experience in working with the general public is important.
• Strong telephone manner is expected.
• Previous NHS experience is beneficial.

Responsibilities

• Provide high-quality customer service in line with NHS standards and Trust policies.
• Work within a multidisciplinary Radiology team to support booking processes.
• Manage patient appointments, bookings, and cancellations.
• Use radiology IT systems to maintain accurate patient records.
• Support the Radiology Admin team and cover where required.

Skills

Public interaction

Telephone manner

NHS experience

Education

General education

Basic knowledge of computerised systems

Knowledge of CRIS system

Tools

CRIS system

Job description

Torbay and South Devon NHS Foundation Trust

Radiology Booking Clerk

The closing date is 13 November 2026

Our Clerical Officer - Radiology, will be responsible for supporting the smooth efficient running of Radiology call centre, enabling high standards of care for our service users.

You will be part of a multi-disciplinary team, working with Radiologists, Radiographers and Nurses in all areas of the Directorate. The primary role for this post is supporting the Radiology booking processes for patients referred for diagnostic imaging. There may the a requirement to cover elsewhere in the Radiology Admin team where. While responsibility lies with clinical staff, this role can have impact on patient care.

Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.

Main duties of the job

• To provide a high-quality customer service that complies with NHS Employment standardsand TSDFT policies.
• To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.
• To work as part of a team demonstrating effective communication, and excellent collaborative working with colleagues in the immediate team and across all areas of the Trust.
• Consistently delivering exceptional value to patients and other service users.
• To consistently provide highly efficient Radiology booking services.
• To understand relevant processes that support our patients and other service users in management of referrals for diagnostic imaging including but not limited to:
  • processing new referrals from all sources,
  • booking appointments into diary slots,
  • cancelling and re-arranging appointments.
• Managing patient appointment and queries using the call centre telephony system.
• Demonstrating exemplary use of the radiology IT systems to ensure that patient records are always accurate.
• Contributing to team discussions in a constructive and flexible way.

About us

About your new team and department

Our Radiology Clerical Officers work in 2 main areas:

- Radiology Call Centre (this post) managing patient appointments

- Radiology Office managing provision of acute services and general Radiology admin tasks.

The Call Centre has 8 Clerical officers, 3 supervisors and 1 Office Manager. They manage in the region of 75,000 patient appointments in a year.

The Call Centre admin team are responsible for booking Radiology Outpatient appointments. Successful candidates must be able to work independently and demonstrate excellent prioritisation and time management skills and will have the ability to cope with complex situations.

Job responsibilities

Please see our attached job description and person specification form for full details.

Person Specification

Qualifications and training

• General education
• Basic knowledge of computerised systems.
• Knowledge of CRIS system

Specific Skills

• Experience in working with the general public

Knowledge and experience

• Telephone manner
• Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust