Radiology Admin and Clerical Assistant

Norfolk and Norwich University Hospitals NHS Foundation Trust; Colney; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A major NHS trust in the UK is seeking motivated individuals for the Radiology Admin role. Responsibilities include booking imaging appointments, assisting patients, and managing reception tasks across multiple sites. Ideal candidates will demonstrate excellent communication skills, attention to detail, and the ability to remain composed under pressure. This role offers both full-time and part-time options, with a range of NHS benefits and support for career development.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Wagestream – access to earnings

On‑site Nursery

Free 24-hours confidential counselling support

Qualifications

• Passion for providing exemplary service.
• Ability to work systematically and methodically.
• Conscientious and capable of managing workload.

Responsibilities

• Book radiology appointments by phone.
• Assist patients, staff, and healthcare professionals with queries.
• Cover various reception desks to receive patients.

Skills

Interpersonal communication

Customer care

Attention to detail

Ability to work under pressure

Organizational skills

Job description

The Radiology Admin & Clerical team looking for flexible and motivated people to join our team.

We are looking for people that are passionate about providing an exemplary service, to work as part of a dynamic team helping to deliver a safe and effective Radiology service at the Norfolk and Norwich University Hospital.

The successful candidate will be able to work in a systematic and methodical way, using their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.

This is a varied role including booking radiology appointments by phone with patients, sending letters, coordinating inpatient and ED appointments, and receiving patients on arrival.

Location and hours

We have both full and part time vacancies available – please include on your application any preferred hours.

Shifts are allocated on a roster basis with the earliest starting at 7am and the latest finish of 8pm. We provide a 7‑day service therefore will include working weekends and bank holidays.

This is a multi‑site role, working at the Norfolk and Norwich Hospital, the new Community Diagnostic Centre (based on NNUH site grounds) and Cromer District Hospital.

• Schedule Imaging appointments for a range of modalities; Ultrasound, X‑Ray, CT, and MRI. This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.
• Answer incoming calls in a timely manner, working with the team to manage voicemails and emails, assisting patients, staff and healthcare professionals with any queries.
• Covering various reception desks within the department, to receive patients for their appointments and assist with queries. Some reception desks involve liaising with wards and portering services to arrange inpatient scheduling.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24‑hours confidential counselling support
• On‑site Nursery
• On‑site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

For further details / informal visits contact: Name: Emily Dodwell Job title: Admin Lead - Radiology Email address: [e-mail] Telephone number: 01603 286 084