Query Resolution Administrator

Anderson Recruitment Ltd; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days' annual leave

Healthcare Cash Plan (Medicash)

Employee Assistance Programme (EAP)

24/7 GP and prescription service

Employee wellness programme

Company pension scheme

Life assurance

Job summary

Anderson Recruitment Ltd in Gloucester is seeking a detail‑focused Query Resolution Administrator to join its finance team in Quedgeley. You will investigate, resolve and prevent customer account queries, supporting Credit Control and liaising with internal teams to keep payment processes smooth.

The role requires an organised, collaborative problem-solver with a proactive approach and the ability to work confidently with colleagues across departments.

Qualifications

• Organised, resourceful and collaborative individual who enjoys solving problems.
• Proactive approach and ability to work confidently with colleagues across teams.

Responsibilities

• Investigate and resolve customer account queries
• Support Credit Controllers with payment-related queries
• Liaise with internal teams to resolve queries
• Ensure queries are resolved within agreed timescales
• Maintain accurate records of queries and resolutions
• Support account investigations and resolution activity
• Build effective relationships across Finance and other teams

Job description

Our well-established national business, with staff geographically spread across the UK and Northern Ireland, is looking for a Query Resolution Administrator to join its dynamic team based in Quedgeley. The company has a great ethos and is steered by its core values, which promote integrity, collaboration, innovation, and excellence in everything they do!

The core element of this role is to investigate, resolve and prevent customer account queries, working collaboratively across teams to ensure issues are addressed quickly and accurately. The role plays a key part in supporting Credit Control, removing barriers to payment and ensuring customer accounts are effectively managed.

To apply for this role, you must be an organised, resourceful and collaborative individual who enjoys solving problems and finding effective solutions, alongside having a proactive approach and the ability to work confidently with colleagues across different teams.

Key Responsibilities:

• Investigate and resolve customer account queries
• Support Credit Controllers with payment-related queries
• Liaise with internal teams to resolve queries
• Ensure queries are resolved within agreed timescales
• Maintain accurate records of queries and resolutions
• Support account investigations and resolution activity
• Build effective relationships across Finance and other teams

Hours:

Monday - Friday, 40 hours per week

Salary:

£27k + plus excellent benefits including:

• 25 days' annual leave plus bank holidays
• Healthcare Cash Plan (Medicash)
• Employee Assistance Programme (EAP)
• 24/7 GP and prescription service
• Employee wellness programme
• Company pension scheme
• Life assurance