Payment and Queries Clerk

TipTopJob; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health benefits

21 days annual leave

Birthday holiday

Holiday purchase scheme

Salary increments

Company events

Free parking

Monthly free food days

Close to shops and amenities

Recognition program

Job summary

TipTopJob is recruiting a Finance Payments Specialist to join our Hull team. You will create supplier payments, reconcile client money accounts and handle high volumes of phone and email queries from insurers, repairers and policy holders.

The role focuses on ensuring timely, accurate payments, strong internal controls, and collaboration with the wider Finance team to support audit requirements. Permanent, full-time, 38.5 hours per week.

Qualifications

• Moderate standard of analytical skills.
• Possess a numerate and IT systems background.
• Excellent communication skills, written and verbal, with both internal and external stakeholders.
• Good planning and organisational skills.
• Good problem solving skills.
• Good knowledge of Microsoft Excel.

Responsibilities

• Create supplier payments on an agreed frequency, and to set timelines, ensuring that the payments made to the repairers are timely and correct.
• Maintain and reconcile allocated client money accounts on a frequent basis.
• Handle a large volume of both phone and email queries from internal and external sources.
• Monthly preparation of non-fault insurer rebates for the allocated client money accounts.
• Ensure internal controls are robust and recorded via processes/tools (Promapp).
• Complete system driven tasks (e.g., invoice validation).
• Perform supplier statement reconciliations and report discrepancies.
• Assist in processing invoices manually where automated options are unavailable.
• Produce reports for team leaders to chase incomplete data or ensure timely invoicing by repairers.
• Ensure robust financial solutions are implemented to optimise profit and minimise risk.
• Liaise with other departments to discuss issues and revise processes.
• Build and maintain relationships with stakeholders.
• Assist with internal/external audits.
• Undertake other ad hoc Finance duties as required.
• Support Vizion departments as required.
• Handle payment enquiries, policy excess enquiries, remittance requests, and invoice questions.

Skills

Analytical skills

Numerate

IT systems background

Microsoft Excel

Communication skills

Planning & organisation

Problem solving

Tools

Excel

Job description

Location: Hull

Salary : A GBP 26,234 per annum

Vacancy Type: Permanent, Full Time (38.5 hours per week)

To create repairer payments on a frequency and in a timeframe as agreed by the supervisor, review and update assigned client monies accounts in Excel and resolve queries as they are received by the accounts team (primarily by phone and email). These queries may come from several sources, including insurer clients, repairers, policy holders and other internal departments. It is expected that this role will receive and resolve these queries, responding to the source via the appropriate method.

Further breakdown of key responsibilities below.

Role Profile

• Create supplier payments on an agreed frequency, and to set timelines, ensuring that the payments made to the repairers are timely and correct.
• Maintain and reconcile allocated client money accounts on a frequent basis.
• Handle a large volume of both, phone and email queries from internal and external sources. These queries will include but are not limited to;
• Monthly preparation of any non:fault insurer rebates for the allocated client money accounts ready for review by the team leader/supervisor.
• To ensure that the systems of internal control relating to all aspects of the teams work are robust and operating effectively. his responsibility will extend to ensuring all processes are adequately recorded via Ninetex Promapp or otherwise. Note: this work will be undertaken in conjunction with the rest of the Financial Management team.
• Completion of system driven tasks on a regular basis, and carried out in a timely fashion, for example invoice validation.
• Performance of supplier statement reconciliations, along with clear and concise updates on any discrepancies or delayed payments.
• Assistance in processing invoices manually where automated options are unavailable.
• Accomplishment of reports for the team leader/supervisor to chase for incomplete data or assist in ensuring repairers have invoiced for work in a timely and correct fashion.
• Ensure that robust financial solutions are implemented and monitored to optimise profit and minimise associated risk.
• To liaise with other departments to discuss issues, revise processes, etc., as and when required.
• Building and maintaining strong relationships with internal and external stakeholders.
• To assist with any internal or external audit requirements.
• To undertake other ad hoc Finance duties as required from time to time.
• To support and work with other Vizion departments / employees as required from time to time.
• Payment enquiries
• Policy excess enquiries
• Remittance requests
• Invoice submission questions

Person Specification

• Moderate standard of analytical skills.
• Possess a numerate and IT systems background.
• Excellent communication skills, written and verbal, with both internal and external stakeholders.
• Good planning and organisational skills.
• Good problem:solving skills.
• Good knowledge of Microsoft Excel.

What we offer

• Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
• 21 days annual leave
• Additional birthday holiday
• Holiday purchase scheme
• Performance based salary increments
• Fun Company events and functions
• Free parking
• Monthly free food days
• Close to shops and amenities
• Reward and recognition