Query Administration

Guidant Global; Manchester; On-site; GBP 17,000 - 19,000; Full time

Job summary

Guidant Global is seeking a Supplier Queries Adviser to join the Finance Administration team in Manchester. The role focuses on resolving supplier queries, supporting invoice and payment processes, and ensuring issues are investigated and resolved accurately and efficiently.

You will work across multiple systems and collaborate with internal colleagues and external suppliers to deliver excellent service in a fast-paced environment. This role is hybrid with two office days and three home-based.

Qualifications

• Experience in retail, finance, administration, customer service, or shared services.
• Strong IT skills across multiple systems.
• Excellent written communication skills.
• High level of accuracy and attention to detail.
• Strong analytical and problem-solving abilities.
• Ability to manage workload and prioritise tasks.
• Experience handling queries, disputes, or case management activities.

Responsibilities

• Manage supplier queries and disputes relating to invoices and payments.
• Complete reconciliations of invoice statements.
• Investigate and resolve price and quantity discrepancies.
• Provide copy remittances and open item statements to suppliers.
• Liaise with suppliers and internal stakeholders to resolve issues.
• Respond to queries via email and internal query management systems.
• Process and investigate: Food-related, Non-food, Finance Centre, Supplier and Colleague expense queries.
• Support invoice, credit, and payment-related administration activities.
• Ensure records are maintained accurately and resolutions meet timescales.
• Identify root causes of recurring issues and support process improvements.

Skills

Administrative experience

Stakeholder management

Analytical skills

Attention to detail

Written communication

Multisystem navigation

Job description

Job Title: Query administration

Location: Manchester (Hybrid Working)

Duration: ASAP - 26/03/2027

Rate: £13.05 per hour

Working Pattern: 2 days office-based (Wednesday & Thursday), 3 days home-based

About the Role

We are seeking a Supplier Queries Adviser to join a busy Finance Administration team. This is an excellent opportunity for someone with strong administrative, problem-solving, and stakeholder management skills who enjoys working in a fast-paced environment.

The role focuses on resolving supplier queries, supporting invoice and payment processes, and ensuring issues are investigated and resolved accurately and efficiently. You'll work across multiple systems and collaborate with both internal colleagues and external suppliers to deliver excellent service.

Key Responsibilities

• Manage supplier queries and disputes relating to invoices and payments.
• Complete reconciliations of invoice statements.
• Investigate and resolve price and quantity discrepancies.
• Provide copy remittances and open item statements to suppliers.
• Liaise with suppliers, operational teams, finance teams, and other internal stakeholders to resolve issues.
• Respond to queries received via email and internal query management systems.
• Process and investigate:
  • Food-related queries
  • Non-food queries
  • Finance Centre queries
  • Supplier queries
  • Colleague expense queries
• Support invoice, credit, and payment-related administration activities.
• Ensure all records are maintained accurately and resolutions are completed within agreed timescales.
• Identify root causes of recurring issues and support process improvements.

About You

Essential Skills & Experience

• Previous experience within a retail, finance, administration, customer service, or shared services environment.
• Strong IT skills with the ability to navigate multiple systems simultaneously.
• Excellent written communication skills.
• High level of accuracy and attention to detail.
• Strong analytical and problem-solving abilities.
• Ability to manage workload effectively and prioritise competing tasks.
• Experience handling queries, disputes, or case management activities.

Desirable Skills & Experience

• Supplier management experience.
• Finance administration experience.
• Invoice processing experience.
• Credit control or credit management experience.
• Experience working within a shared services environment.

What We're Looking For

• Strong attention to detail and accuracy.
• Ownership and accountability when resolving issues.
• A solution-focused mindset.
• The ability to investigate problems thoroughly and identify appropriate resolutions.
• Experience working with invoices, credits, expenses, and supplier interactions.
• The ability to provide detailed examples of delivering excellent service, solving problems, and managing stakeholder relationships.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy