Customer & Order Processing Administrator

Anderson Recruitment Ltd; Gloucester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Staff get togethers with free food

Gifted Christmas shutdown

Employee discounts

Supportive environment

Job summary

Anderson Recruitment Ltd is seeking a Customer Service Administrator for a full-time, permanent role at their Gloucester offices. The successful candidate will handle customer orders, respond to inquiries, raise invoices, and support colleagues with admin duties in a friendly, professional environment.

Hours are Monday to Friday, 8:30am to 4pm, with a salary around £26k per annum depending on experience. The role offers onsite parking and a supportive team culture.

Qualifications

• Experience working within a customer focussed environment.
• Strong IT skills including the use of Microsoft Office applications and the ability to learn new systems.
• Excellent telephone manner and communication skills.
• Friendly, professional approach with a positive ‘can-do’ attitude.

Responsibilities

• Processing incoming customer orders accurately and efficiently
• Answering incoming phone calls & emails and responding to customer enquiries
• Raising and sending invoices to customers
• Liaising with internal teams to ensure orders are fulfilled correctly
• Maintaining accurate customer and order records
• Assisting the wider team with general administrative duties

Skills

Customer service

IT skills

Telephone handling

Administrative support

Tools

Microsoft Office

Job description

Due to an internal promotion, our client, a well-established and ever-growing family-run business, is looking to recruit a Customer Service Administrator to join their friendly and supportive team on a full-time, permanent basis from their offices in Quedgeley, Gloucester.

With over 50 years’ experience within the industry, they have built a fantastic brand and pride themselves on the exceptional level of service they offer to their long-standing, repeat customers. They are currently going through an exciting transitional period and are looking for someone to join them on the journey!

Responsibilities:

• Processing incoming customer orders accurately and efficiently
• Answering incoming phone calls & emails and responding to customer enquiries
• Raising and sending invoices to customers
• Liaising with internal teams to ensure orders are fulfilled correctly
• Maintaining accurate customer and order records
• Assisting the wider team with general administrative duties

Candidate Attributes:

• Experience working within a customer focussed environment
• Strong IT skills including the use of Microsoft Office applications and the ability to learn new systems
• Excellent telephone manner and communication skills
• Friendly, professional approach with a positive ‘can-do’ attitude

Hours: Monday – Friday, 8:30am – 4pm

Salary: Circa £26k per annum (open for negotiation depending on experience)

Benefits including:

• Free onsite parking
• Regular staff ‘get togethers’ (with free food included!)
• Gifted Christmas shutdown
• Employee discounts on products
• Opportunity to work in a supportive environment