Query Resolution Administrator 6 Month FTC

Confidential; Gloucester; On-site; GBP 27,000 - 28,000; Full time

Job summary

Confidential, based in Gloucester, is seeking a Query Resolution Administrator within its Accounting & Finance team. You will handle and resolve incoming queries related to invoices, payments, or accounts and maintain accurate records of communications and updates.

You will collaborate with internal teams to ensure timely resolution, monitor query trends, and support administrative tasks while ensuring compliance with company policies.

Qualifications

• Experience in accounting or finance processes.
• Ability to manage multiple queries simultaneously.
• Strong written and verbal communication.
• Attention to detail and accuracy.

Responsibilities

• Handle and resolve incoming queries related to invoices, payments, or accounts.
• Maintain accurate records of all communications and updates.
• Collaborate with internal teams to ensure timely query resolution.
• Identify recurring issues and suggest process improvements.
• Communicate effectively with clients and stakeholders to provide updates.
• Support the Accounting & Finance team with administrative tasks.
• Monitor query trends and prepare reports as needed.
• Ensure compliance with company policies and industry standards.

Skills

Organisational skills

Communication skills

Accounting knowledge

Attention to detail

Team collaboration

Office software proficiency

Tools

Microsoft Office

Job description

As a Query Resolution Administrator in Gloucester, you'll play an important role in the Accounting & Finance department, helping to manage and resolve queries efficiently. Your work will ensure smooth communication and accurate record-keeping, supporting the business services industry.

Client Details

This role is with a company in the business services industry based in Gloucester.

Description

• Handle and resolve incoming queries related to invoices, payments, or accounts.
• Maintain accurate records of all communications and updates.
• Collaborate with internal teams to ensure timely query resolution.
• Identify recurring issues and suggest process improvements.
• Communicate effectively with clients and stakeholders to provide updates.
• Support the Accounting & Finance team with administrative tasks.
• Monitor query trends and prepare reports as needed.
• Ensure compliance with company policies and industry standards.

Profile

• Strong organisational and communication skills.
• Knowledge of accounting or finance processes.
• Attention to detail and problem-solving abilities.
• Ability to work collaboratively in a team environment.
• Proficiency in using standard office software.

Job Offer

• Salary ranging from £26,500 to £28,000 dependent on the level of experience.
• Fixed-term contract based in Gloucester.

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