Invoice Query Specialist

Go Traffic Management Limited; Boothstown; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Armed Forces-friendly

Private medical/benefits (as stated)

Job summary

Go Traffic Management Limited is seeking an Invoice Query Specialist to manage supplier invoice queries end-to-end. You will investigate discrepancies, coordinate with Accounts Payable, Procurement, and Supply Chain to resolve issues, and maintain detailed logs for performance tracking.

Excellent communication, attention to detail, and familiarity with ERP systems (Dynamics, SAP, Oracle) are essential. This permanent role is based in Worsley with a competitive package.

Qualifications

• Experience in Accounts Payable or Purchase-to-Pay environments.
• Strong problem-solving and investigative abilities.
• Excellent communication and stakeholder management skills.
• Attention to detail and ability to meet deadlines.
• Proficiency in Excel, Outlook, Teams, and Office apps.
• Experience with ERP systems such as Dynamics 365 BC, SAP or Oracle.

Responsibilities

• Investigate, log, and resolve supplier invoice queries from multiple sources.
• Coordinate with Accounts Payable, Procurement, and Supply Chain to close queries.
• Maintain accurate query logs and ensure timely resolution.
• Communicate status and resolution times with suppliers and internal teams.
• Support process improvements and first-time match rates.

Skills

Accounts Payable

Invoice Query

Finance Administration

Purchase-to-Pay

Problem-Solving

Communication

Multitasking

Microsoft Office

ERP Systems

Tools

Microsoft Dynamics Business Central

SAP

Oracle

Job description

Invoice Query Specialist

Department: Finance

Employment Type: Permanent - Full Time

Location: Worsley

Compensation: £26,437 - £28,500 / year

Description

The Invoice Query Clerk is responsible for investigating, managing, and resolving supplier invoice queries to ensure invoices can be processed accurately and paid within agreed terms. The role acts as a key link between suppliers, Accounts Payable, Procurement, Supply Chain, and operational teams, ensuring timely resolution of discrepancies while supporting continuous improvement across the Purchase-to-Pay process.

Key Responsibilities

Invoice Query Management

• Receive, log, and prioritise invoice queries from suppliers, Accounts Payable teams, and internal stakeholders.
• Investigate invoice discrepancies including:
  • Missing purchase orders
  • Incorrect pricing
  • Quantity variances
  • Goods receipt issues
  • Approval queries
• Track all queries through to resolution and maintain accurate records.
• Ensure service levels and resolution times are achieved.

Supplier & Stakeholder Communication

• Build professional and effective relationships with suppliers and internal departments.
• Act as the primary contact for invoice-related queries.
• Communicate regularly with suppliers regarding query status and expected resolution times.
• Escalate complex or aged queries where necessary.

Process Resolution

• Work closely with Procurement, Supply Chain, Operational Teams, and Accounts Payable to resolve invoice issues.
• Verify supporting documentation and approvals.
• Assist with obtaining retrospective purchase order approvals where required.
• Ensure resolved queries are returned promptly to Accounts Payable for processing.

Reporting & Analysis

• Maintain accurate query logs and records.
• Perform root cause analysis on recurring issues.
• Identify trends and recommend process improvements.
• Support management reporting on query volumes, ageing, and resolution performance.

Continuous Improvement

• Support P2P process improvement initiatives.
• Promote supplier compliance with purchase order and invoicing requirements.
• Contribute to reducing invoice exceptions and improving first-time match rates.

Experience and Qualifications

Essential

• Experience within Accounts Payable, Invoice Query, Finance Administration, or Pur-chase-to-Pay environments.
• Strong problem-solving and investigative skills.
• Excellent communication and stakeholder management abilities.
• Good attention to detail and accuracy.
• Ability to manage multiple priorities and work to deadlines.
• Competent in Microsoft Excel, Outlook, Teams, and other Microsoft Office applications.
• Experience working with ERP systems such as Microsoft Dynamics Business Central, SAP, Oracle, or similar.

Desirable

• Experience using OCR or invoice automation platforms.
• Knowledge of procurement and purchase order processes.
• Experience working with query tracking or workflow management systems

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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