Invoice Query Specialist

Network Plus; Worsley; On-site; GBP 26,000 - 29,000; Full time

Job summary

Network Plus is seeking an Invoice Query Specialist in Worsley to manage supplier invoice queries and ensure timely resolution for accurate payment. The role links Accounts Payable with Procurement and Supply Chain, driving continuous improvement in the Purchase-to-Pay process.

You will investigate discrepancies, maintain logs, and communicate with suppliers and internal teams while aiming to meet service levels and improve first-time matching rates.

Qualifications

• Experience in Accounts Payable, invoice queries or P2P finance.
• Strong problem-solving and investigative skills.
• Excellent communication and stakeholder management abilities.
• Good attention to detail and accuracy.

Responsibilities

• Receive, log and prioritise invoice queries from suppliers and internal teams.
• Investigate discrepancies (missing PO, incorrect pricing, quantity variances, GR issues).
• Track queries through to resolution and maintain records.
• Ensure SLAs and resolution times are met.
• Build relationships with suppliers and internal departments as the main query contact.
• Escalate complex or aged queries when needed.
• Collaborate with Procurement, Supply Chain and AP to resolve issues.
• Verify supporting documents and approvals; assist with retrospective PO approvals.
• Contribute to root cause analysis and process improvements.

Skills

Problem solving

Communication

Attention to detail

Multi-priority management

Deadlines

Tools

Microsoft Excel

Outlook

Teams

ERP systems (Dynamics 365 BC/SAP/Oracle)

Job description

Invoice Query Specialist

Department: Finance

Employment Type: Permanent - Full Time

Location: Worsley

Compensation: GBP 26,437 - GBP 28,500 / year

The Invoice Query Clerk is responsible for investigating, managing, and resolving supplier invoice queries to ensure invoices can be processed accurately and paid within agreed terms. The role acts as a key link between suppliers, Accounts Payable, Procurement, Supply Chain, and operational teams, ensuring timely resolution of discrepancies while supporting continuous improvement across the Purchase-to-Pay process.

Key Responsibilities

Invoice Query Management

• Receive, log, and prioritise invoice queries from suppliers, Accounts Payable teams, and internal stakeholders.
• Investigate invoice discrepancies including:
  • Missing purchase orders
  • Incorrect pricing
  • Quantity variances
  • Goods receipt issues
  • Approval queries
• Track all queries through to resolution and maintain accurate records.
• Ensure service levels and resolution times are achieved.

Supplier & Stakeholder Communication

• Build professional and effective relationships with suppliers and internal departments.
• Act as the primary contact for invoice-related queries.
• Communicate regularly with suppliers regarding query status and expected resolution times.
• Escalate complex or aged queries where necessary.

Process Resolution

• Work closely with Procurement, Supply Chain, Operational Teams, and Accounts Payable to resolve invoice issues.
• Verify supporting documentation and approvals.
• Assist with obtaining retrospective purchase order approvals where required.
• Ensure resolved queries are returned promptly to Accounts Payable for processing.

Reporting & Analysis

• Maintain accurate query logs and records.
• Perform root cause analysis on recurring issues.
• Identify trends and recommend process improvements.
• Support management reporting on query volumes, ageing, and resolution performance.

Continuous Improvement

• Support P2P process improvement initiatives.
• Promote supplier compliance with purchase order and invoicing requirements.
• Contribute to reducing invoice exceptions and improving first-time match rates.

Experience and Qualifications

Essential

• Experience within Accounts Payable, Invoice Query, Finance Administration, or Pur-chase-to-Pay environments.
• Strong problem-solving and investigative skills.
• Excellent communication and stakeholder management abilities.
• Good attention to detail and accuracy.
• Ability to manage multiple priorities and work to deadlines.
• Competent in Microsoft Excel, Outlook, Teams, and other Microsoft Office applications.
• Experience working with ERP systems such as Microsoft Dynamics Business Central, SAP, Oracle, or similar.

Desirable

• Experience using OCR or invoice automation platforms.
• Knowledge of procurement and purchase order processes.
• Experience working with query tracking or workflow management systems

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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