Quality Support Administrator

BTC Electronic Components; Lower Burgate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading aerospace company is seeking a Quality Support Administrator to perform quality-related tasks and support audits. Candidates should have administrative experience, strong analytical skills, and proficiency in Microsoft Office. The role involves assisting in audits, managing training needs, and ensuring compliance in documentation. Full training is provided, making it suitable for those looking to start in a quality role. Competitive benefits and a dynamic work environment are offered.

Benefits

Competitive benefits including medical, dental, and vision

Training and mentorship programs

401k matching

Qualifications

• Experience in a quality-related role preferred, but full training will be provided.
• Minimum 2 years of administration experience required.
• Strong analytical and problem-solving skills essential.

Responsibilities

• Support internal audits and assist with preparation for audits.
• Assist with aftersales customer issues regarding product compliance.
• Monitor training needs globally in conjunction with Quality Director.

Skills

Analytical skills

Problem-solving skills

Excellent communication skills

Attention to detail

Organizational skills

Team player

Education

GCSEs or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

Why Work Here?

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our Values Guide Everything We Do:

We Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open-Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People - That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

We Are Looking For

The Quality Support Administrator is responsible for performing all quality related tasks specified by the Director, Quality and the Quality Coordinator. This position is a full-time post.

What You'll Do (Responsibilities)

• Support internal audits in accordance with the internal audit plan as set out by the Director, Quality
• Assist with audit preparation and administrative tasks in support of completed audits
• Participation in 3rd party audits when applicable, assist with NCR’s raised
• Assist with aftersales customer issues and enquiries regarding product compliance and quality escapes
• Champion Fresh Service and respond to issued tickets in a timely manner
• Support monthly review of internal measures to identify and repeat quality escapes
• Assist with or initiate internal CAR’s where repeat escapes require a full RCCA
• Completion of customer supplier evaluation questionnaires in a timely manner
• Administrative support for any official customer complaints
• Contributing to continuous improvement initiatives
• Support the Quality Coordinator to ensure IQS is accurate and there are no lapses in the calibration or inspection of any equipment (all sites)
• Assist the monitoring of the environmental control requirements (all sites)
• Participation of the monthly review of temperature and humidity (all sites), retain monthly downloads
• Ensure weekly walk around inspections are performed to maintain preservation of product and general housekeeping expectations. Retain for auditing purposes (The Hangar)
• Support monthly FDO / 6s audits and the retention of completed audits (The Hangar)
• Administrative support for recording KPI metrics and ensure results are displayed and updated monthly
• Monthly issuance of Cycle Counts to each PDQ warehouse
• Monthly review and reissue for recount and reconciliation
• Results to be reported to Director Quality
• In conjunction with the head of Warehouse Operations, review of site-specific folders for the retention of monthly issued SLE reports and ensure all are actioned
• Monitoring of Quarantines to ensure they are dealt with in a timely manner, oversee the release of non-conforming products from Quarantine when required
• Monitor and maintain training needs for PDQ globally in conjunction with the Director, Quality to ensure all assigned training is performed and completed by the due date
• Communicate to all staff any update to quality documentation, up revised, or up issued. This must be reflected by reassignment of training within CSOD
• In conjunction with Director, Quality and Quality Coordinator maintain the integrity of the QMS ensuring process & all quality documentation is compliant

What You Bring (Qualifications & Skills)

• Experience in a quality-related role preferred but not essential as full training will be issued
• Aerospace Industry experience preferred but not essential as full training will be issued
• Minimum 2 years of administration experience
• GCSEs or equivalent and above
• Proficiency in Microsoft Excel, Word, Outlook, Excel and other data reporting tools
• Strong analytical and problem-solving skills
• Excellent communication and people skills, with the ability to effectively collaborate with internal and external parties
• Attention to detail and strong organizational skills to manage multiple tasks and meet deadlines
• Ability to prioritize work effectively
• Ability to thrive in a fast-paced and dynamic environment
• Strong interpersonal skills
• Strong oral and written communication skills
• Team player and ability to motivate the team members
• Excellent verbal & written communication skills
• Ability to work independently

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.