Quality & Performance Lead - Remote, NW

Your Housing Group; Lincoln; Remote; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Contributory pension (up to 8% match)

Medicash healthcare plan

Discount scheme with major brands

Home working culture and collaboration

Job summary

Your Housing Group is recruiting a Quality and Performance Officer to produce regular performance reports, maintain controls, and drive improvements across housing services for older people. You’ll join a proactive team, contribute to ICT projects, and line-manage a small Admin team while engaging with stakeholders to tackle quality issues.

The role emphasizes strong data analysis and effective communication across all levels, with home-based work from the North West and periodic travel to the

Qualifications

• Strong data analytical and problem-solving skills.
• Experience producing regular performance reports.
• Ability to communicate effectively at all levels.
• Line management experience or potential.

Responsibilities

• Produce regular performance reports and maintain an effective monitoring framework.
• Present reports in meetings and drive performance improvements across the team.
• Support ICT projects and embed new systems to boost performance.
• Line manage Administrators, design audits and liaise with stakeholders.
• Identify and resolve quality and performance issues through collaboration.

Skills

Data analysis

Reporting

Stakeholder communication

Line management

Tools

Dynamics CRM

Microsoft Office 365

Job description

Your Housing Group is recruiting a Quality and Performance Officer to produce regular performance reports, maintain controls, and drive improvements across housing services for older people. You’ll join a proactive team, contribute to ICT projects, and line-manage a small Admin team while engaging with stakeholders to tackle quality issues.

The role emphasizes strong data analysis and effective communication across all levels, with home-based work from the North West and periodic travel to the