Quality & Performance Lead — Homebased (NW)

Your Housing Group; Warrington; Hybrid; GBP 29.000 - 31.000; Vollzeit

Benefits dieser Stelle

Home working culture

Contributory pension (up to 8%)

Medicash healthcare and wellbeing

Zusammenfassung

Your Housing Group is seeking a Quality & Performance Officer to produce regular performance reports, ensure effective controls, and drive improvements. The role focuses on housing and related services for older people, with collaboration across the wider housing team.

You will help implement new ICT systems, line manage a small team of Administrators, and work with stakeholders to resolve quality issues, all while maintaining a homebased presence in the North West.

Qualifikationen

• Excellent data analytical and problem-solving skills.
• Ability to communicate effectively at all levels.
• Collaborative team player with a proactive mindset.

Aufgaben

• Produce regular performance reports and maintain monitoring controls.
• Present reports in meetings and drive performance improvements.
• Support ICT projects and embed new systems for better performance.
• Line manage a small team of Administrators and coordinate audits.
• Liaise with stakeholders to identify and resolve quality issues.

Kenntnisse

Data analytics

Problem solving

Communication

Tools

Microsoft Office/365

Dynamics CRM

Jobbeschreibung

Your Housing Group is seeking a Quality & Performance Officer to produce regular performance reports, ensure effective controls, and drive improvements. The role focuses on housing and related services for older people, with collaboration across the wider housing team.

You will help implement new ICT systems, line manage a small team of Administrators, and work with stakeholders to resolve quality issues, all while maintaining a homebased presence in the North West.