Quality & Performance Officer

Your Housing Group; Coalville; Remote; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Contributory pension

Medicash healthcare

Cinema tickets discount

Gym membership discounts

Employee discounts

Job summary

Your Housing Group is recruiting a Quality & Performance Officer to produce regular performance reports, maintain monitoring controls and drive service improvements across our housing and related services for older people.

Based in a homebased role in the North West, you will attend Warrington head office a few times monthly; core hours 9-5 with some outside-hours as required, and you will line manage Administrators while supporting ICT projects.

Qualifications

• Understanding IT systems including Office 365 and Dynamics CRM.
• Excellent data analytic and problem-solving skills.
• The ability to communicate effectively at all levels.
• Collaborative team player.
• Knowledge of housing management and regulatory framework.

Responsibilities

• Produce regular performance reports and maintain monitoring and control framework.
• Present reports in meetings and drive performance improvements.
• Support ICT projects by implementing new systems to improve performance.
• Line manage Administrators and liaise with stakeholders to resolve quality issues.

Skills

IT systems understanding

Microsoft Office/365

Dynamics CRM

Data analysis

Problem solving

Communication skills

Team player

Housing management knowledge

Regulatory framework knowledge

Job description

# Quality & Performance Officer## Job Introduction**Job Title: Quality & Performance Officer****Salary: £29,000 - £31,000****Contract: Permanent****Location: Homebased (North West)****Weekly Hours: 35****So.... What is this role exactly?**This is an exciting opportunity for a Quality and Performance professional to produce regular performance reports, ensure effective controls are in place, and drive performance improvements across our service.You’ll be joining an engaged and enthusiastic team providing housing and related services for older people, as well as supporting the wider housing team on key projects.We are looking for someone with excellent data analytical and problem-solving skills who is driven by delivering high-quality services, works collaboratively and can communicate effectively at all levels.**What will my working week look like?** The core hours for our customers are 9am to 5pm, however some work outside of these hours may be required from time to time.You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office three or four times a month.**What will I be responsible for doing?**First and foremost, you will produce regular performance reports for the team and ensure an effective monitoring and control framework is in place. You will also present reports in meetings and support effective discussion and engagement to drive performance improvements across the team.One of the great things about this role is the opportunity to support current and future ICT projects, implementing and embedding new systems that will support improved performance.You will also line manage a small team of Administrators, design and implement audits, and liaise with stakeholders to identify and resolve quality and performance issues.**And what would make me stand out from the crowd?**To be a successful asa Quality and Performance Officer**,** here at YHG, you will have...* A good understanding of IT systems including Microsoft Office/365 and ideally a working knowledge of using Dynamics CRM.* Excellent data analytical and problem-solving skills.* The ability to communicate effectively at all levels.Ideally you will...* Be a collaborative team player.* Have an understanding of housing management and the regulatory framework for Housing Associations.This role is really suited to someone who likes to work with a wide range of stakeholders to drive service improvements for the benefit of our customers and colleagues.This role also offers genuine progression opportunities for someone keen to develop a career in social housing.If you feel this could be the right role for you, we would love to hear from you! For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.**That all sounds great, what’s in it for me?**In return we offer £29,000 - £31,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.We offer a home working culture, giving you more time at home, no more daily commute or the expense that comes with that. However, we know that those social interactions with your teammates are also important, so we have a state-of-the-art collaboration space based in Birchwood, Warrington (which you’ll need to be able to comfortably commute to when needed for team days, meetings, and training etc).On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan Medicash , that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.**And who are Your Housing Group?**Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work**Closing Date:****2****9th October 2026**We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2