Quality & Operational Support Coordinator

Confidential; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

Confidential in Newcastle upon Tyne is seeking an organised support professional to help maintain the Quality Management System (QMS), governance logs and operational standards across the site.

You will assist with audits, control checks, exception tracking, and the preparation of routine management information for internal and external reviews.

Candidates should have experience in quality or governance roles and be proficient in Excel and Word, with strong attention to detail.

Qualifications

• Operational & Quality background in administrative, operational support, quality, or governance roles.
• Strong attention to detail with the ability to follow structured checklists, maintain records and meet deadlines.
• Proficient in Microsoft Excel and Word, with clear written and verbal communication.

Responsibilities

• Maintain QMS documentation and governance logs across the operation.
• Support internal audits and perform defined control checks using templates.
• Review evidence, flag compliance gaps, and track corrective actions to completion.
• Prepare routine management information, reports, and materials for reviews.

Skills

Operational & Quality Background

Accuracy & Organization

Written & Verbal Communication

Tools

Microsoft Excel

Microsoft Word

Job description

The Opportunity: You will support the Quality Management System Manager in maintaining QMS documentation, governance logs, and operational standards at Newcastle upon Tyne.

Your Impact:

• QMS & Document Control: Maintain controlled procedures, governance logs, and review schedules across the operation.
• Audits & Control Checks: Support scheduled internal audits and perform defined operational control checks using established templates.
• Exception Tracking: Review operational evidence, flag compliance gaps, and track corrective action plans to completion.
• Reporting & Governance: Prepare routine management information, reports, and materials for internal and external reviews.

Your Experience:

• Operational & Quality Background: Prior experience in an administrative, operational support, quality, or governance role.
• Accuracy & Organization: Strong attention to detail with proven ability to follow structured checklists, maintain records, and meet deadlines.
• Core Tools: Solid working knowledge of Microsoft Excel and Word alongside clear written and verbal communication.
• Industry Knowledge (Desirable): Familiarity with ISO 9001 principles, internal audits, or working in a regulated operational setting.