Quality & Operational Support Coordinator

Randstad Technologies Recruitment; North East; On-site; GBP 25,000 - 36,000; Full time

Job summary

Randstad Technologies Recruitment seeks a detail-focused administrator to support QMS documentation, governance logs, and operational standards at Newcastle upon Tyne.

You will assist with audits, control checks, and action tracking, producing routine management information for reviews; prior quality/governance experience and strong Excel/Word skills are essential.

Qualifications

• Administrative/operational quality or governance experience.
• Excellent attention to detail; follows structured checklists and deadlines.
• Proficient in Microsoft Excel and Word; strong written and verbal communication.
• Desirable familiarity with ISO 9001 or regulated environments.

Responsibilities

• Maintain controlled procedures, governance logs, and review schedules across the operation.
• Support scheduled internal audits and perform defined operational control checks using established templates.
• Review operational evidence, flag compliance gaps, and track corrective action plans to completion.
• Prepare routine management information, reports, and materials for internal and external reviews.

Skills

Attention to detail

Documentation

MS Excel

MS Word

Written & verbal communication

Tools

Excel

Word

Governance templates

Job description

The Opportunity

You will support the Quality Management System Manager in maintaining QMS documentation, governance logs, and operational standards at Newcastle upon Tyne.

Your Impact

• QMS & Document Control: Maintain controlled procedures, governance logs, and review schedules across the operation.
• Audits & Control Checks: Support scheduled internal audits and perform defined operational control checks using established templates.
• Exception Tracking: Review operational evidence, flag compliance gaps, and track corrective action plans to completion.
• Reporting & Governance: Prepare routine management information, reports, and materials for internal and external reviews.

Your Experience

• Operational & Quality Background: Prior experience in an administrative, operational support, quality, or governance role.
• Accuracy & Organization: Strong attention to detail with proven ability to follow structured checklists, maintain records, and meet deadlines.
• Core Tools: Solid working knowledge of Microsoft Excel and Word alongside clear written and verbal communication.
• Industry Knowledge (Desirable): Familiarity with ISO 9001 principles, internal audits, or working in a regulated operational setting.