Quality & Operational Support Coordinator - Newcastle (On-Site)

Confidential; Newcastle upon Tyne; On-site; GBP 19,000 - 25,000; Full time

Job summary

Confidential in Newcastle is seeking a highly organised Quality & Operational Support Coordinator to support the QMS Manager with administration and governance tasks. You will help maintain the Quality Management System, ensuring documentation is accurate, governance processes are followed and audit findings are tracked through to completion.

The role requires methodical, dependable individuals comfortable with structured processes, reviewing evidence and escalating issues as needed.

Qualifications

• Previous experience in an administrative, operational support, quality, governance or similar role.

Responsibilities

• Support the maintenance of the Quality Management System and associated documentation and records.
• Maintain controlled documents, procedures, governance logs and review schedules.
• Carry out or support scheduled internal audits using established processes and templates.
• Complete governance and operational control checks, accurately recording outcomes.
• Gather and review supporting evidence, identifying gaps or exceptions and escalating issues appropriately.
• Record and track audit findings, corrective actions and improvement activities through to completion.
• Support document reviews, Root Cause Analysis and continuous improvement activities.
• Produce routine management information, reports and governance materials.
• Assist with preparation for internal and external audits and governance reviews.
• Build effective working relationships with colleagues and stakeholders across the operation.

Skills

Organisational skills

Attention to detail

Record keeping

Follow procedures

Communication skills

Prioritisation

Tools

Microsoft Excel

Microsoft Word

Job description

Confidential in Newcastle is seeking a highly organised Quality & Operational Support Coordinator to support the QMS Manager with administration and governance tasks. You will help maintain the Quality Management System, ensuring documentation is accurate, governance processes are followed and audit findings are tracked through to completion.

The role requires methodical, dependable individuals comfortable with structured processes, reviewing evidence and escalating issues as needed.