Quality Improvement Assistant - GP Practice

The Methodist Church in Britain; Carnforth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Comprehensive induction

NHS Pension Scheme

Incremental annual leave

Employee Assistance Programme

NHS discount scheme

Tea and coffee provided

Job summary

Ash Trees Surgery is seeking a quality improvement assistant to support recalls, appointment booking, coding and patient follow-up across QOF and vaccination programs. The role involves charting, data quality work and collaboration with the Quality Improvement Manager and team.

The successful candidate will have GCSE English and Maths, good literacy and IT skills, and prior administrative experience in a busy practice or office. In-person and phone-based patient contact is required.

Qualifications

• GCSE English and Maths at grade C/4 or above.
• Evidence of good literacy, numeracy and IT skills.

Responsibilities

• Coordinate patient recalls and book appointments for QOF and other programmes.
• Process paper blood pressure readings, including coding, recall and liaison with the clinical team.
• Support recall and coding for commissioned schemes (DES, LES), including PCN schemes.
• Support routine vaccination programmes, prostate monitoring, NHS Health Checks and Holistic Health Assessments.
• Manage the chronic disease management (CDM) recall, including coding and the EMIS task box.
• Issue CDM annual review invites by text, email, letter and telephone.
• Carry out secondary CDM recalls, mainly by telephone, with patients, family and carers.
• Book recalls and clinics for externally contracted services such as Shine and Interface.
• Assist with QI projects and audits, including coding, recall, patient flow and data quality.
• Run the current monitoring recall project (DEXA, ad-hoc and medication monitoring).
• Give operational insight and feedback to the QI Manager to inform PDSA cycles.

Skills

Public communication

IT skills

Administrative experience

Education

GCSE English & Maths

NVQ Level 2/3 in Business Administration

Tools

EMIS Web

Job description

Ash Trees Surgery is seeking a quality improvement assistant to support recalls, appointment booking, coding and patient follow-up across QOF and vaccination programs. The role involves charting, data quality work and collaboration with the Quality Improvement Manager and team.

The successful candidate will have GCSE English and Maths, good literacy and IT skills, and prior administrative experience in a busy practice or office. In-person and phone-based patient contact is required.