PCN Administrator Care Co-ordinator

The Methodist Church in Britain; Wiveliscombe; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Job summary

Taunton Deane West Primary Care Network is seeking an administrative and care coordination post within the data quality team. You will handle recall bookings, summarise records and support data quality improvement while liaising with GP practices and health and social care partners.

The role requires confident Excel skills and experience with EMIS Web or another GP clinical system, with some flexible working on offer to support family/patient needs.

Qualifications

• 4 GCSEs at level 4 or above, including English and Maths
• Experience working with data, databases, spreadsheets or information systems, including proficiency in Excel
• Experience using EMIS Web or another GP clinical system
• Excellent attention to detail
• Ability to work independently and manage competing priorities
• Excellent written and verbal communication skills
• Ability to communicate effectively with clinical and non-clinical colleagues
• Ability to communicate sensitively and appropriately with patients
• Ability to work effectively as part of a multidisciplinary team
• Understanding of confidentiality and information governance
• Understanding of professional boundaries and the need to elevate clinical concerns

Responsibilities

• Book appointments for patients needing review through recall and screening systems
• Process clinical documents, tasks, referrals and administrative workflows in line with practice procedures
• Summarise patient records and update clinical systems
• Manage incoming and outgoing correspondence, drafting responses where appropriate
• Maintain accurate, up-to-date patient records and complete actions in a timely manner
• Coordinate patient care and ensure actions from multidisciplinary discussions are completed and documented
• Identify patients who may benefit from proactive reviews or support, including those with long-term conditions, frailty, cancer or in care homes
• Support seamless pathways between personalised care services and health, social care and community partners
• Signpost patients and carers to services and support self-management
• Support Subject Access Requests and other information governance activities
• Support data quality improvement, research and population health management
• Undertake general administration to support the day-to-day operation of the practices and PCN

Skills

Excel proficiency

Data handling

Attention to detail

Communication skills

Independence

Team collaboration

Education

GCSEs at level 4+ including English & Maths

NVQ level 2 in health and social care

Tools

EMIS Web

Job description

This administrative and care co-ordination post sits within the data quality team of Taunton Deane West Primary Care Network, an NHS collaboration between two GP practices. The work combines recall and screening bookings, clinical correspondence and record summarising with QOF monitoring, research support and identifying patients who would benefit from proactive care. It stands out for blending general practice administration with personalised care work, and some flexible working is offered. Candidates need confident Excel skills and experience of a GP clinical system such as EMIS Web.

What the job involves

• Book appointments for patients needing review through recall and screening systems
• Process clinical documents, tasks, referrals and administrative workflows in line with practice procedures
• Summarise patient records and update clinical systems
• Manage incoming and outgoing correspondence, drafting responses where appropriate
• Maintain accurate, up-to-date patient records and complete actions in a timely manner
• Coordinate patient care and ensure actions from multidisciplinary discussions are completed and documented
• Identify patients who may benefit from proactive reviews or support, including those with long-term conditions, frailty, cancer or in care homes
• Support seamless pathways between personalised care services and health, social care and community partners
• Signpost patients and carers to services and support self-management
• Support Subject Access Requests and other information governance activities
• Support data quality improvement, research and population health management
• Undertake general administration to support the day-to-day operation of the practices and PCN

What’s required

Qualifications

• 4 GCSEs at level 4 or above, including English and Maths

Experience

• Experience working with data, databases, spreadsheets or information systems, including proficiency in Excel
• Experience using EMIS Web or another GP clinical system

Skills & knowledge

• Excellent attention to detail
• Ability to work independently and manage competing priorities
• Excellent written and verbal communication skills
• Ability to communicate effectively with clinical and non-clinical colleagues
• Ability to communicate sensitively and appropriately with patients
• Ability to work effectively as part of a multidisciplinary team

Other

• Understanding of confidentiality and information governance
• Understanding of professional boundaries and the need to elevate clinical concerns

Nice to have

• NVQ level 2 in health and social care
• Experience working within NHS primary care
• Experience with QOF monitoring and reporting
• Knowledge of primary care clinical coding
• Experience in care coordination or patient navigation
• Experience supporting patients with long-term conditions or complex needs
• Knowledge of personalised care and support planning
• Experience working with multidisciplinary teams

What’s offered

• Some flexible working
• Support to develop skills within an approved PCN Learning Organisation