Quality Assurance Executive

Agena Group; Highweek; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discounts on gym memberships

Wellness benefits

Health care plans

EV charging points at office

Job summary

Agena Group is seeking an Administrator - Quality & Assurance Executive to uphold and improve quality across multiple teams. The role focuses on implementing QA policies, monitoring metrics, and ensuring regulatory compliance within operations.

You will collaborate with the Team Leader and other departments, contributing to policy development and continuous improvement while supporting a high-performing team in a dynamic environment.

Qualifications

• Must be meticulous and able to process detailed information accurately.
• Strong communication skills and proactive approach to support the team.
• Able to collaborate across departments and assist the team manager.

Responsibilities

• Conduct quality assurance on work from Validation, Complaints, Customer Services and Appeals teams.
• Maintain consistency of QA across tasks reviewed.
• Analyze quality performance metrics to identify trends.
• Assist in creating and maintaining QA policies and procedures.
• Identify areas for improvement across QA and other departments.
• Collaborate with departments on processes and quality improvements.

Skills

Detail-oriented

Proactive communication

Team player

Job description

Agena Group is seeking an Administrator - Quality & Assurance Executive to uphold and improve quality across multiple teams. The role focuses on implementing QA policies, monitoring metrics, and ensuring regulatory compliance within operations.

You will collaborate with the Team Leader and other departments, contributing to policy development and continuous improvement while supporting a high-performing team in a dynamic environment.