QA & Operations Excellence Lead

Succession Wealth; Birmingham; In loco; GBP 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

Succession Wealth is seeking an Operations Quality Assurance Manager to lead the QA function, driving continuous improvement across operations and ensuring high-quality client outcomes. You will coach the QA team, manage workloads against service standards, and collaborate with stakeholders to embed quality throughout processes.

The role emphasizes analysing quality findings, producing insights, and implementing corrective actions while promoting accountability and a culture of continuous

Competenze

• Experience in financial services QA/controls and improving processes.
• Ability to lead, coach and develop teams to raise quality standards.
• Strong analytical skills with a track record of translating insights into actions.
• Excellent planning, prioritisation and multi-stakeholder coordination.
• Proactive mindset with ownership of challenges and opportunities.

Mansioni

• Lead, coach and develop the Quality Assurance team.
• Oversee operational workloads, ensuring work is prioritised and delivered to service standards.
• Use insights and root-cause analysis to identify trends and improvement opportunities.
• Develop recovery plans for issues and backlogs with risk management.
• Collaborate with stakeholders across the business to improve processes and client outcomes.
• Provide reporting, insight and recommendations to senior stakeholders.

Conoscenze

Quality Assurance

Leadership

Stakeholder management

Analytical thinking

Planning and organising

Descrizione del lavoro

Succession Wealth is seeking an Operations Quality Assurance Manager to lead the QA function, driving continuous improvement across operations and ensuring high-quality client outcomes. You will coach the QA team, manage workloads against service standards, and collaborate with stakeholders to embed quality throughout processes.

The role emphasizes analysing quality findings, producing insights, and implementing corrective actions while promoting accountability and a culture of continuous