Quality Assurance Analyst (Remote)

Starr Underwriting; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance organization is seeking a Quality Assurance Analyst to enhance data accuracy and provide quality assurance support. This role requires at least 5 years of office experience, strong analytical and problem-solving skills, and familiarity with insurance documentation. The position is primarily remote, with one office visit per month in London.

Benefits

Training and development opportunities

Qualifications

• 5 years general office experience.
• Experience in a similar role previously is desirable.
• Basic understanding of insurance principles across a variety of classes.

Responsibilities

• Support UPAC team with quality assurance checks.
• Monitor processing submitted by underwriting operations technicians.
• Review quality and accuracy of the work produced by the Underwriting Operations Team.
• Analyse and report on data accuracy/integrity across activities.
• Work with various functions to understand data points.
• Support bordereaux management team in reconciliation.

Skills

High standards of accuracy and data integrity

High attention to detail

Analytical and problem solving

Numerate

Written and oral English skills

Insurance documentation understanding

Education

GCSE/A Levels or equivalent

Tools

Microsoft Office Suite

Eclipse

Job description

Overview

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Role Purpose

We are currently hiring a Quality Assurance Analyst to join and support the Underwriting Performance and Control (UPAC) function, providing a robust first line control and review, critique and feedback data quality issues to various stakeholders within the business.

Roles & Responsibilities

• Support the UPAC team regarding first line quality assurance checks, providing feedback and support when errors are identified.
• Responsible for monitoring the processing submitted by the underwriting operations technicians, ensuring high levels of accuracy and driving improvements in data accuracy across the business.
• Review the quality and accuracy of the work produced by the Underwriting Operations Team using an agreed set of criteria.
• Review, analyse and report on data accuracy/integrity across underwriting and operational activities.
• Work with various functions including underwriting, coverholder management, credit control and bordereaux management to understand data points utilised within processing, and the impact they have on business performance.
• Review the quality and accuracy of the work produced by the Underwriting Operations Team using an agreed set of criteria.
• Review, analyse and report on data accuracy/integrity across underwriting and operational activities.
• Support the bordereaux management team in reconciliation and sense checking of data.
• Work with the UPAC Manager and Senior QA Analyst to ensure onboarding and development of QA framework.
• Support the Operations management team in implementing the data quality framework and growing the remit of the function to provide a robust first-line control.
• Remain proactive when articulating performance trends and data quality issues to Senior QA Analyst and UPAC Manager.

Person Specification

Experience

• 5 years general office experience;
• Experience in a similar role previously is desirable; and
• Basic understanding of insurance principles across a variety of classes.

Skills

• High standards of accuracy and data integrity;
• High attention to detail;
• Analytical and problem solving;
• Numerate;
• Written and oral English skills;
• Insurance documentation understanding.

Systems & IT

• Microsoft Office Suite; and
• Eclipse – Desirable but not essential.

Qualifications

• GCSE/A Levels or equivalent.

This role is a remote role but the selected candidate would be expected to commute and attend the London office 1 day per month.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.