QA Specialist – Housing Repairs & Compliance

Axis CLC Group; Dartford; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Performance-related bonus

Pension and life assurance

25 days holiday

Perkbox discounts

Volunteer day

Refer-a-friend bonus

Development opportunities

Job summary

Axis CLC Group is seeking a Quality Assurance Officer for its Reactive Maintenance (R&M) team. The role focuses on delivering high-quality, compliant, and commercially robust repairs services for residents, with desktop QA, compliance oversight, and data-driven improvements in a fast-paced operations environment.

Reporting to the Operations Manager and Contracts Manager, you will validate SOR coding, evidence, and variations, supporting planning, subcontractors, and client teams to ensure

Qualifications

• Experience delivering or supporting reactive repairs within social housing.
• Practical knowledge of quality assurance, SOR coding, variations, and commercial validation.
• Working understanding of compliance requirements, including asbestos, health & safety, audit standards, and subcontractor governance.
• Strong technical and legislative knowledge relevant to housing repairs and maintenance.
• High attention to detail with the ability to review, challenge, and validate work orders and claims.

Responsibilities

• Complete desktop quality checks on work orders, validating SOR coding, evidence, compliance, and completion standards.
• Carry out post-inspection checks and track follow-on actions to closure.
• Support operational delivery through diary, booking, and task review to improve efficiency.
• Provide technical and procedural support to operational teams, complaints teams, and client contacts.
• Review, validate, and challenge SOR claims and variations for direct labour and subcontractors.
• Monitor subcontractor performance, including variations, materials usage, and cost agreement.
• Maintain accurate, controlled, and audit-ready compliance documentation.
• Analyse data to identify commercial risk, productivity issues, and operational inefficiencies.
• Champion professionalism, safety, and resident-focused delivery.

Skills

Quality assurance

Commercial validation

Reactive repairs knowledge

Job description

Axis CLC Group is seeking a Quality Assurance Officer for its Reactive Maintenance (R&M) team. The role focuses on delivering high-quality, compliant, and commercially robust repairs services for residents, with desktop QA, compliance oversight, and data-driven improvements in a fast-paced operations environment.

Reporting to the Operations Manager and Contracts Manager, you will validate SOR coding, evidence, and variations, supporting planning, subcontractors, and client teams to ensure