Quality Assurance Officer(Internal)

Axis CLC Group; Dartford; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

25 days’ holiday + bank holidays

Perkbox discounts

1 paid volunteer day

£2000 refer-a-friend bonus

Opportunities for development

Job summary

Axis CLC Group is seeking a Quality Assurance Officer to join our Reactive Maintenance team. You will perform desktop quality checks, validate SOR coding, and ensure compliant delivery of repairs for residents.

You’ll review statements, monitor subcontractor performance, and support operations to improve efficiency while upholding safety and value for money. Reporting to the Operations Manager, you’ll work closely with planners, supervisors, and client teams to ensure audit-ready documentation

Qualifications

• Experience delivering or supporting reactive repairs within social housing.
• Knowledge of quality assurance, SOR coding, variations, and commercial validation.
• Understanding of compliance requirements including asbestos, health & safety, audit standards, and subcontractor governance.
• Strong technical and legislative knowledge relevant to housing repairs and maintenance.
• High attention to detail with the ability to review, challenge, and validate work orders and claims.

Responsibilities

• Complete desktop quality checks on work orders, validating coding, evidence, compliance and completion standards.
• Carry out post-inspection checks and track follow-on actions to closure.
• Support operational delivery through diary, booking and task review to improve efficiency.
• Provide technical and procedural support to operational teams, complaints teams and client contacts.
• Review, validate and challenge SOR claims and variations for direct labour and subcontractors.
• Monitor subcontractor performance, including variations, materials usage and cost agreement.
• Maintain accurate, controlled and audit-ready compliance documentation.
• Analyse data to identify commercial risk, productivity issues and operational inefficiencies.
• Champion professionalism, safety and resident-focused delivery.

Skills

Reactive repairs experience

Quality assurance

SOR coding

Commercial validation

Subcontractor governance

Attention to detail

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

We’re looking for a Quality Assurance Officer to join our Reactive Maintenance (R&M) team, supporting the delivery of high-quality, compliant, and commercially robust repairs services for residents. This is a desktop-based role suited to an experienced repairs professional who enjoys driving standards, accuracy, and continuous improvement in a fast-paced operational environment.

Reporting to the Operations Manager and Contracts Manager, the Quality Assurance Officer provides quality assurance, commercial validation, and compliance oversight across reactive maintenance works. Working closely with planners, supervisors, operatives, subcontractors, and client teams, the role ensures works are accurately coded, fully evidenced, audit-ready, and delivered to the required quality and safety standards, while supporting productivity and value for money.

Key Responsibilities

• Complete desktop quality checks on work orders, validating SOR coding, evidence, compliance, and completion standards.
• Carry out post-inspection checks and track follow-on actions to closure.
• Support operational delivery through diary, booking, and task review to improve efficiency.
• Provide technical and procedural support to operational teams, complaints teams, and client contacts.
• Review, validate, and challenge SOR claims and variations for direct labour and subcontractors.
• Monitor subcontractor performance, including variations, materials usage, and cost agreement.
• Maintain accurate, controlled, and audit-ready compliance documentation.
• Analyse data to identify commercial risk, productivity issues, and operational inefficiencies.
• Champion professionalism, safety, and resident-focused delivery.

About You:

To be successful in this Quality Assurance Officer role, you will require:

Essential:

• Experience delivering or supporting reactive repairs within social housing.
• Practical knowledge of quality assurance, SOR coding, variations, and commercial validation.
• Working understanding of compliance requirements, including asbestos, health & safety, audit standards, and subcontractor governance.
• Strong technical and legislative knowledge relevant to housing repairs and maintenance.
• High attention to detail with the ability to review, challenge, and validate work orders and claims.

What We Offer:

• Salary range of £40,000 - £45,000 depending upon experience
• Performance-related bonus
• Pension scheme and life assurance
• 25 days’ holiday + bank holidays
• Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• £2000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal‑opportunity employer. If you need any adjustments during the hiring process, please let us know.