Quality Assurance Officer

Example Recruitment Group; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Performance-related bonus

Workplace pension

25 days' annual leave plus bank HOLs

Employee discounts and wellbeing

One paid volunteering day per year

Training, development, and career prog

Job summary

Example Recruitment Group is seeking a Quality Assurance Officer to oversee the reactive maintenance function, ensuring repair works are delivered safely, accurately, and in line with contractual and regulatory requirements. This desk-based role suits someone with a strong housing repairs background who can review orders, validate costs, and identify areas for operational improvement.

You will work with operational managers, planners, contractors, and client representatives to confirm

Qualifications

• Experience in reactive repairs or maintenance, ideally social housing.
• Good knowledge of Schedule of Rates (SOR), repair coding, variations, and cost validation.
• Experience reviewing work orders, contractor claims, completion information, and supporting documentation.
• Understanding of asbestos management, health and safety, auditing, and contractor controls.
• Strong technical knowledge of building maintenance and housing repairs.
• Strong attention to detail and ability to challenge information that doesn't meet standards.
• Analytical and problem-solving skills with ability to identify trends and risks from operational data.
• Strong written and verbal communication; able to work with stakeholders.
• Structured, organised, and able to manage competing priorities.

Responsibilities

• Review completed repair orders to ensure correct recording, coding, and evidence.
• Undertake desktop quality audits and follow through remedial actions.
• Monitor appointments, diaries, work allocation, and task progression to improve efficiency.
• Provide guidance on repairs procedures, technical matters, and quality requirements.
• Examine contractor and direct-labour claims and variations with supporting evidence.
• Review subcontractor performance and ensure costs are properly supported.
• Maintain clear, accessible records for compliance, audit, and contracts.
• Use data to identify trends, avoid unnecessary expenditure, and address underperformance.
• Support managers on quality, compliance, productivity, and risk.
• Promote standards of workmanship, health and safety, and customer service.
• Contribute to continuous improvement across reactive repairs.

Skills

Attention to detail

Analytical skills

Communication skills

Reactive repairs experience

SOR & cost validation

Auditing experience

Job description

Quality Assurance Officer - Reactive Maintenance

About the Role

An established property maintenance organisation is seeking an experienced Quality Assurance Officer to join its reactive repairs function. The role will focus on ensuring repair works are delivered efficiently, accurately, safely, and in line with contractual and regulatory requirements.

This is primarily a desk-based position suited to someone with a strong background in housing repairs and maintenance who is confident reviewing work orders, checking supporting evidence, validating costs, and identifying areas where operational performance can be improved.

Working alongside operational managers, planners, supervisors, contractors, and client representatives, you will provide assurance that completed works meet the required standards while also helping to control costs, improve productivity, and maintain accurate records.

Key Duties and Responsibilities

• Review completed repair orders to ensure works have been correctly recorded, appropriately coded, and supported by the necessary evidence.
• Undertake desktop quality audits and review post-inspection outcomes, ensuring any required remedial actions are followed through.
• Monitor appointments, diaries, work allocation, and task progression to identify opportunities to improve operational efficiency.
• Provide guidance to operational and customer-facing teams on repairs procedures, technical matters, and quality requirements.
• Examine contractor and direct-labour claims, including schedule-of-rates entries, variations, additional works, and associated evidence.
• Review subcontractor performance and expenditure, challenging discrepancies and ensuring agreed costs are properly supported.
• Maintain clear, accurate, and readily accessible records for compliance, audit, and contractual purposes.
• Use operational and commercial information to identify trends, recurring issues, unnecessary expenditure, and areas of underperformance.
• Support managers in addressing quality, compliance, productivity, and commercial risks.
• Promote consistent standards of workmanship, professional conduct, health and safety, and customer service.
• Contribute to continuous improvement initiatives across the reactive repairs operation.

You should have:

• Experience working within reactive repairs or maintenance services, preferably within social housing or a similar environment.
• Good knowledge of Schedule of Rates (SOR), repair coding, variations, and cost validation.
• Experience reviewing work orders, contractor claims, completion information, and supporting documentation.
• An understanding of relevant compliance requirements, including asbestos management, health and safety, auditing, and contractor controls.
• Sound technical knowledge of building maintenance and housing repairs.
• Strong attention to detail and the confidence to question information where it does not meet the required standard.
• Good analytical and problem-solving skills, with the ability to identify trends and potential risks from operational data.
• Strong written and verbal communication skills.
• The ability to work effectively with operational teams, contractors, clients, and other stakeholders.
• A structured and organised approach, with the ability to manage competing priorities in a busy environment.

Package and Benefits

• Salary: £40,000-£45,000 per annum, depending on experience
• Performance-related bonus
• Workplace pension
• 25 days' annual leave plus bank holidays
• Employee discounts and wellbeing benefits
• One paid volunteering day per year
• Training, development, and opportunities for career progression