QA Specialist - Housing Repairs & Compliance

Axis CLC Group; Dartford; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

25 days’ holiday + bank holidays

Perkbox discounts

1 paid volunteer day

£2000 refer-a-friend bonus

Opportunities for development

Job summary

Axis CLC Group is seeking a Quality Assurance Officer to join our Reactive Maintenance team. You will perform desktop quality checks, validate SOR coding, and ensure compliant delivery of repairs for residents.

You’ll review statements, monitor subcontractor performance, and support operations to improve efficiency while upholding safety and value for money. Reporting to the Operations Manager, you’ll work closely with planners, supervisors, and client teams to ensure audit-ready documentation

Qualifications

• Experience delivering or supporting reactive repairs within social housing.
• Knowledge of quality assurance, SOR coding, variations, and commercial validation.
• Understanding of compliance requirements including asbestos, health & safety, audit standards, and subcontractor governance.
• Strong technical and legislative knowledge relevant to housing repairs and maintenance.
• High attention to detail with the ability to review, challenge, and validate work orders and claims.

Responsibilities

• Complete desktop quality checks on work orders, validating coding, evidence, compliance and completion standards.
• Carry out post-inspection checks and track follow-on actions to closure.
• Support operational delivery through diary, booking and task review to improve efficiency.
• Provide technical and procedural support to operational teams, complaints teams and client contacts.
• Review, validate and challenge SOR claims and variations for direct labour and subcontractors.
• Monitor subcontractor performance, including variations, materials usage and cost agreement.
• Maintain accurate, controlled and audit-ready compliance documentation.
• Analyse data to identify commercial risk, productivity issues and operational inefficiencies.
• Champion professionalism, safety and resident-focused delivery.

Skills

Reactive repairs experience

Quality assurance

SOR coding

Commercial validation

Subcontractor governance

Attention to detail

Job description

Axis CLC Group is seeking a Quality Assurance Officer to join our Reactive Maintenance team. You will perform desktop quality checks, validate SOR coding, and ensure compliant delivery of repairs for residents.

You’ll review statements, monitor subcontractor performance, and support operations to improve efficiency while upholding safety and value for money. Reporting to the Operations Manager, you’ll work closely with planners, supervisors, and client teams to ensure audit-ready documentation