QA Specialist: Reactive Housing Repairs & Compliance

Example Recruitment Group; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Performance-related bonus

Workplace pension

25 days' annual leave plus bank HOLs

Employee discounts and wellbeing

One paid volunteering day per year

Training, development, and career prog

Job summary

Example Recruitment Group is seeking a Quality Assurance Officer to oversee the reactive maintenance function, ensuring repair works are delivered safely, accurately, and in line with contractual and regulatory requirements. This desk-based role suits someone with a strong housing repairs background who can review orders, validate costs, and identify areas for operational improvement.

You will work with operational managers, planners, contractors, and client representatives to confirm

Qualifications

• Experience in reactive repairs or maintenance, ideally social housing.
• Good knowledge of Schedule of Rates (SOR), repair coding, variations, and cost validation.
• Experience reviewing work orders, contractor claims, completion information, and supporting documentation.
• Understanding of asbestos management, health and safety, auditing, and contractor controls.
• Strong technical knowledge of building maintenance and housing repairs.
• Strong attention to detail and ability to challenge information that doesn't meet standards.
• Analytical and problem-solving skills with ability to identify trends and risks from operational data.
• Strong written and verbal communication; able to work with stakeholders.
• Structured, organised, and able to manage competing priorities.

Responsibilities

• Review completed repair orders to ensure correct recording, coding, and evidence.
• Undertake desktop quality audits and follow through remedial actions.
• Monitor appointments, diaries, work allocation, and task progression to improve efficiency.
• Provide guidance on repairs procedures, technical matters, and quality requirements.
• Examine contractor and direct-labour claims and variations with supporting evidence.
• Review subcontractor performance and ensure costs are properly supported.
• Maintain clear, accessible records for compliance, audit, and contracts.
• Use data to identify trends, avoid unnecessary expenditure, and address underperformance.
• Support managers on quality, compliance, productivity, and risk.
• Promote standards of workmanship, health and safety, and customer service.
• Contribute to continuous improvement across reactive repairs.

Skills

Attention to detail

Analytical skills

Communication skills

Reactive repairs experience

SOR & cost validation

Auditing experience

Job description

Example Recruitment Group is seeking a Quality Assurance Officer to oversee the reactive maintenance function, ensuring repair works are delivered safely, accurately, and in line with contractual and regulatory requirements. This desk-based role suits someone with a strong housing repairs background who can review orders, validate costs, and identify areas for operational improvement.

You will work with operational managers, planners, contractors, and client representatives to confirm