QA Specialist - Document Controller

SRG; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pharmaceuticals firm in Stevenage seeks a QA Specialist - Document Controller for a 6-month contract. This role involves managing the Veeva Quality Docs system, providing user training, and ensuring document lifecycle management compliance. Candidates should have SVQ Level 3 or equivalent and experience with quality documentation systems. Competitive hourly pay of £18-£20 is offered.

Qualifications

• Experience with Veeva Quality Docs (VQD) system.
• Ability to conduct user training and support.
• Knowledge of document lifecycle management.

Responsibilities

• Manage the VQD system and act as process owner.
• Provide training and support for document management.
• Monitor performance and compliance of documentation.

Skills

Veeva Quality Docs (VQD) management

User training and coaching

Troubleshooting document management issues

Controlled printing process

Performance management using KPIs

Education

SVQ Level 3 or equivalent

Job description

Job Title: QA Specialist - Document Controller

Job Type: 6 Months

Industry: Pharmaceuticals

Location: Stevenage

Salary: £18-£20 per hour

Start Date: ASAP

To provide management of the Veeva Quality Docs (VQD) system, the core GxP Documentation System used on site.

Key Activities

• Provide role of VQD Process owner, including acting as superuser and local business administrator (LBA), as well as Release‑coordinator for Montrose entity.
• Provide training and coaching to users on how to use VQD effectively and efficiently.
• Provide site‑wide support and guidance to users on how to create, edit, review, approve, and retire documents in VQD.
• Troubleshoot and resolve any issues or difficulties that users may encounter in using VQD, such as selecting the appropriate document type, subtype, and classification, completing the required metadata fields, cancelling checkouts, initiating and completing workflows, reassigning tasks, cancelling workflows, adding associations and relationships, sharing views, managing periodic reviews and retention periods, and deleting documents after the end of their retention period.
• Responsible for controlled printing at site including issuing, performance and how and when to use the controlled print function.
• Maintenance and lifecycle management of VQD documentation including metadata accuracy, document change requests, movers/leavers access, periodic reviews and access reviews.
• Performance management of VQD documentation through monitoring and reporting against key documentation KPIs.
• Work closely with L&D to ensure alignment for mylearning and LSOP management.
• Participate in wider VQD forums.
• Act as point of contact for the Archives facility (Archives Champion) for documentation queries. This includes preservation notices management, capacity monitoring, destruction management and liaison for archive documentation GMP queries.

Qualifications & Experience

• SVQ Level 3: Highers / higher national certificate / apprenticeship or equivalent.