Public Sector Work Coach - Help People Find Work

Government Recruitment Service; Cumnock; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Government Recruitment Service in the United Kingdom is seeking a Work Coach for the South West Scotland region, with a base in Cumnock. The role focuses on helping individuals access work, advising on job-search actions and matching to vacancies.

The Work Coach will support Universal Credit claimants, work within a DWP framework, and deliver customer-focused service with empathy. This on-site position is part of a large-scale welfare programme.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service in the United Kingdom is seeking a Work Coach for the South West Scotland region, with a base in Cumnock. The role focuses on helping individuals access work, advising on job-search actions and matching to vacancies.

The Work Coach will support Universal Credit claimants, work within a DWP framework, and deliver customer-focused service with empathy. This on-site position is part of a large-scale welfare programme.