Public Service Work Coach: Help Local Families Thrive

Government Recruitment Service; Glenrothes; On-site; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service is hiring a Work Coach for Universal Credit in Glenrothes, with responsibilities including helping customers in a largely digital world, face-to-face and telephone support. You will use sound judgement to guide claimants towards work, provide job search advice, and refer to local opportunities, while complying with Equality Act 2010.

The role is on-site in the DWP estate, with a focus on delivering empathetic, customer-focused service and building trusted

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.

Job description

Government Recruitment Service is hiring a Work Coach for Universal Credit in Glenrothes, with responsibilities including helping customers in a largely digital world, face-to-face and telephone support. You will use sound judgement to guide claimants towards work, provide job search advice, and refer to local opportunities, while complying with Equality Act 2010.

The role is on-site in the DWP estate, with a focus on delivering empathetic, customer-focused service and building trusted