Public Service Work Coach – Empower Careers

Department for Work and Pensions (DWP); Benfieldside; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Department for Work and Pensions (DWP) is the UK's biggest public service department, delivering welfare and pensions policy. Work Coaches provide face-to-face and digital support to customers, helping them access universal credit and other services, and guiding job search actions.

This on-site role involves building relationships with customers, employers and colleagues, making timely decisions, and maintaining caseload performance while upholding legal duties under Equality Act 2010.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) is the UK's biggest public service department, delivering welfare and pensions policy. Work Coaches provide face-to-face and digital support to customers, helping them access universal credit and other services, and guiding job search actions.

This on-site role involves building relationships with customers, employers and colleagues, making timely decisions, and maintaining caseload performance while upholding legal duties under Equality Act 2010.