Public Service Admin Officer – Steady, Impactful Work

Brook Street; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

Brook Street in Berkshire is hiring an Admin Officer (AO) to support court and tribunal proceedings from our Reading office. The role focuses on preparing papers, handling documents, data entry and meeting coordination in a busy public service environment.

The successful candidate will bring solid administrative experience, strong customer service skills and accuracy under pressure. The position is office-based, with standard hours and a stable daily rhythm.

Qualifications

• Solid administrative experience (and/or GCSEs at A*-C or equivalent, including NVQ Business Administration level II)
• Strong customer service mindset and confidence dealing with people professionally
• Ability to stay accurate under pressure and work to procedures, quality standards and guidelines
• Competence with computers to handle in-house systems and day-to-day data tasks
• Adaptability to learn new ways of working, plus willingness to lift files regularly and move around the office
• A team approach, with good time management and the ability to work independently where required

Responsibilities

• Preparing papers, files and documents for court, tribunals, hearings and meetings
• Producing standard correspondence, minutes, notes, reports and submissions in line with guidelines
• Handling photocopying, filing, record updates and data input on an in-house computer system
• Supporting post opening and dispatch, including accurate document handling
• Booking and preparing meeting rooms, agendas, joining instructions and handouts
• Carrying out operational admin including clerking/assisting with civil and family courts and tribunal hearings
• Serving, scheduling and coordinating documents and inquiries (face-to-face, written and telephone) including chip and pin
• Checking and verifying documents, records, accounts, claims and returns against criteria
• Supporting workload targets for throughput and accuracy, and helping assess the impact of new SOPs
• Producing basic statistical analysis reports and handling straightforward financial information where required
• Providing helpful, prompt, polite "right first time" service to internal and external customers

Skills

Administrative experience

Customer service

Accuracy under pressure

Computer literacy

Adaptability

Teamwork

Education

GCSEs A*-C

NVQ Business Administration II

Job description

Brook Street in Berkshire is hiring an Admin Officer (AO) to support court and tribunal proceedings from our Reading office. The role focuses on preparing papers, handling documents, data entry and meeting coordination in a busy public service environment.

The successful candidate will bring solid administrative experience, strong customer service skills and accuracy under pressure. The position is office-based, with standard hours and a stable daily rhythm.