Public Service Work Coach - Help people gain employment

Government Recruitment Service; East Kilbride; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Government Recruitment Service is recruiting for a Work Coach at East Kilbride. You will work on site with DWP, providing customer-focused support for Universal Credit and related benefits, and help customers progress into work.

You will advise on job searches, match to vacancies, and refer to partner services while complying with Equality Act 2010. A strong commitment to inclusive service and managing a caseload is essential.

Qualifications

• Customer-focused approach to support a diverse claimant base.
• Ability to build positive relationships and trust with customers.
• Willingness to operate across face-to-face, digital and telephone channels.

Responsibilities

• Provide support to customers claiming Universal Credit and other benefits.
• Offer quality advice on job search actions and matching to vacancies.
• Ensure compliance with Equality Act 2010 and promote inclusive service.
• Develop knowledge of local employment opportunities and partner services.
• Make timely decisions based on customer needs and refer to appropriate support.
• Manage a caseload with accountability for performance.

Skills

Customer-focused

Relationship building

Face-to-face service

Job description

Government Recruitment Service is recruiting for a Work Coach at East Kilbride. You will work on site with DWP, providing customer-focused support for Universal Credit and related benefits, and help customers progress into work.

You will advise on job searches, match to vacancies, and refer to partner services while complying with Equality Act 2010. A strong commitment to inclusive service and managing a caseload is essential.