Public Sector Sales Support Specialist

Phoenix Software; Pocklington; On-site; GBP 21,000 - 30,000; Full time

Job summary

Phoenix Software, a leading UK IT solutions provider, is hiring a Sales Support specialist to join the Government & Public Safety team from its HQ in Pocklington. You will raise sales orders, liaise with customers and suppliers via phone, Teams and email, and manage orders through the CRM, ensuring accuracy and timely responses.

You will also provide cover for Account Managers and help nurture client relationships to secure ongoing business, while following ISO guidelines and contributing to a

Qualifications

• Experience in an administrative role in a professional environment.
• Strong written and verbal communication skills.
• Proficient in MS Word, Excel, Outlook and Teams.
• Ability to manage priorities and work without micro-management.

Responsibilities

• Raising sales orders utilising company sales tool while following process and ISO guidelines
• Telephone, Teams and email liaison with customers and suppliers including confirming software prices, dealing with queries and latest deals etc.
• Checking confirmation orders and ensuring that all aspects of the sales process are adhered to.
• Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines
• Utilising of our internal CRM system - duties would include creating deal registrations and updating opportunities where required
• Provide cover for Account Managers and other Sales Admin Team members.
• Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers

Skills

Administrative experience

MS Office proficiency

Excellent communications

Prioritise under pressure

Self-motivated

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

Phoenix Software, a leading UK IT solutions provider, is hiring a Sales Support specialist to join the Government & Public Safety team from its HQ in Pocklington. You will raise sales orders, liaise with customers and suppliers via phone, Teams and email, and manage orders through the CRM, ensuring accuracy and timely responses.

You will also provide cover for Account Managers and help nurture client relationships to secure ongoing business, while following ISO guidelines and contributing to a