MSP Solutions Sales Specialist

Phoenix Software; Pocklington; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Phoenix Software is seeking a Solutions Specialist in the UK to bolster our Managed Services portfolio. The role focuses on supporting the sales cycle, building knowledge of MSS, and enabling the delivery of compelling client proposals.

You will work within a collaborative MSP environment, applying 3+ years of IT services experience to develop competitive materials, support account managers, and contribute to service improvements while engaging with cross-functional teams across a hybrid work

Qualifications

• Experience in IT solutions, Managed Services, or pre-sales/sales roles (typically 3+ years).
• Confident presenter, able to communicate with technical and non-technical stakeholders.
• Degree-level education preferred (not essential).
• Relevant certifications (e.g. Microsoft, ITIL) beneficial but not required.

Responsibilities

• Act as a key support within the sales process for Managed Services, serving as a primary contact for enquiries and opportunities.
• Build and maintain knowledge of the Managed Services portfolio to confidently support client conversations, presentations, and demos.
• Assist Account Managers and BDMs in developing proposals, tenders, and sales materials.
• Deliver product awareness and enablement training to improve sales team capability and drive service adoption.
• Manage and track opportunities through the CRM system, ensuring accurate pipeline, forecasting, and reporting.
• Collaborate with Service Delivery and Technical teams to gather information and support client solutions.
• Follow up on quotes, provide sales reporting, and help progress opportunities to maximise conversion.
• Build strong relationships with internal sales teams to drive growth of Managed Services.
• Contribute to service documentation, collateral, and CSI initiatives.
• Support internal campaigns and ad-hoc activities to enhance development and success of the portfolio.

Skills

IT services knowledge

Managed Services

Microsoft ecosystem

Sales / pre-sales experience

Proposal & documentation skills

Stakeholder communication

Education

Degree-level education preferred

Microsoft/ITIL certifications beneficial

Tools

CRM systems

Job description

Phoenix Software is seeking a Solutions Specialist in the UK to bolster our Managed Services portfolio. The role focuses on supporting the sales cycle, building knowledge of MSS, and enabling the delivery of compelling client proposals.

You will work within a collaborative MSP environment, applying 3+ years of IT services experience to develop competitive materials, support account managers, and contribute to service improvements while engaging with cross-functional teams across a hybrid work