Sales Support - Charities & Housing

Phoenix Software; Pocklington; On-site; GBP 23,000 - 29,000; Full time

Job summary

Phoenix Software, based in the UK, is seeking a Sales Support to assist the Charities & Housing team. The role involves handling sales orders, pricing queries, and CRM updates, while supporting Account Managers and maintaining client relationships.

The ideal candidate will have administrative experience, excellent communication skills, and proficiency in Word, Excel, Outlook and Teams, with the ability to prioritise under pressure and meet deadlines.

Qualifications

• Prior experience in an administrative role.
• Proficient with Microsoft Word, Excel, Outlook and Teams.
• Excellent communications skills.
• Ability to prioritise work under pressure, work without supervision and meet deadlines.
• Commitment to see tasks through to a successful conclusion.

Responsibilities

• Raising sales orders utilising company sales tool while following process and ISO guidelines
• Telephone, Teams and email liaison with customers and suppliers including confirming software prices, dealing with queries and latest deals etc.
• Checking confirmation orders and ensuring that all aspects of the sales process are adhered to.
• Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines
• Utilising our internal CRM system – duties would include creating deal registrations and updating opportunities where required
• Provide cover for Account Managers and other Sales Admin Team members
• Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers

Skills

Administrative experience

Excellent communication

Prioritisation under pressure

initiative & independence

Commitment to completion

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Sales Support to join our Charities & Housing team and provide assistance and support to the Account Managers.

What will you be doing?

• Raising sales orders utilising company sales tool while following process and ISO guidelines

• Telephone, Teams and email liaison with customers and suppliers including confirming software prices, dealing with queries and latest deals etc.

• Checking confirmation orders and ensuring that all aspects of the sales process are adhered to.

• Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines

• Utilising of our internal CRM system – duties would include creating deal registrations and updating opportunities where required

• Provide cover for Account Managers and other Sales Admin Team members.

• Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.

• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.

• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.

• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.

• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.

• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.

Key Skills & Experience:

• Prior experience in an administrative role

• Good knowledge of Microsoft Word, Excel, Outlook and Teams

• Excellent communications skills

• Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met

• Commitment to see a job through to a successful conclusion

Where is the role based? Primary location is our HQ in Pocklington (YO42)

How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits? You can read about the benefits on offer here

Important BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.