Sales Support - Charities & Housing (Public Sector)

Phoenix Software; Pocklington; On-site; GBP 23,000 - 29,000; Full time

Job summary

Phoenix Software, based in the UK, is seeking a Sales Support to assist the Charities & Housing team. The role involves handling sales orders, pricing queries, and CRM updates, while supporting Account Managers and maintaining client relationships.

The ideal candidate will have administrative experience, excellent communication skills, and proficiency in Word, Excel, Outlook and Teams, with the ability to prioritise under pressure and meet deadlines.

Qualifications

• Prior experience in an administrative role.
• Proficient with Microsoft Word, Excel, Outlook and Teams.
• Excellent communications skills.
• Ability to prioritise work under pressure, work without supervision and meet deadlines.
• Commitment to see tasks through to a successful conclusion.

Responsibilities

• Raising sales orders utilising company sales tool while following process and ISO guidelines
• Telephone, Teams and email liaison with customers and suppliers including confirming software prices, dealing with queries and latest deals etc.
• Checking confirmation orders and ensuring that all aspects of the sales process are adhered to.
• Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines
• Utilising our internal CRM system – duties would include creating deal registrations and updating opportunities where required
• Provide cover for Account Managers and other Sales Admin Team members
• Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers

Skills

Administrative experience

Excellent communication

Prioritisation under pressure

initiative & independence

Commitment to completion

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Phoenix Software, based in the UK, is seeking a Sales Support to assist the Charities & Housing team. The role involves handling sales orders, pricing queries, and CRM updates, while supporting Account Managers and maintaining client relationships.

The ideal candidate will have administrative experience, excellent communication skills, and proficiency in Word, Excel, Outlook and Teams, with the ability to prioritise under pressure and meet deadlines.