Public Sector Customer Service & Admin Coordinator

Travail Employment Group; Burgess Hill; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Pro rata holiday entitlement

Training and development opportunities

Supportive working environment

Job summary

Travail Employment Group is seeking a Customer Service Administrator for a well‑established public sector organisation in Burgess Hill. You will support the day‑to‑day running of administrative services with a strong emphasis on customer interaction and coordinating bookings.

The role is 30 hours per week, permanent, with the Local Government Pension Scheme and pro‑rata holiday entitlement. You may supervise an Administrative Support Officer and assist with agendas, minutes and occasional

Qualifications

• Experience in administrative or customer-facing roles in a structured environment is essential.
• Strong organisational and time-management abilities are required to handle a varied workload.
• Good communication and interpersonal skills are vital when dealing with the public and colleagues.

Responsibilities

• Manage bookings and administration for burial ground services and maintain records.
• Answer customer enquiries in person, by phone, and via email in a professional manner.
• Coordinate facility bookings, including enquiries, scheduling and invoicing.
• Liaise with suppliers, internal teams and external organisations.
• Support office operations and administrative processes to ensure smooth running.
• Maintain accurate records and update internal systems.
• Supervise and support an Administrative Support Officer.
• Prepare agendas and take minutes, including occasional evening meetings.
• Assist with website updates and maintain document archives.
• Provide occasional front-of-house support for customer enquiries.

Skills

Administrative experience

Customer-facing

Organised

Adaptable

Communication skills

Interpersonal skills

Booking coordination

Job description

Travail Employment Group is seeking a Customer Service Administrator for a well‑established public sector organisation in Burgess Hill. You will support the day‑to‑day running of administrative services with a strong emphasis on customer interaction and coordinating bookings.

The role is 30 hours per week, permanent, with the Local Government Pension Scheme and pro‑rata holiday entitlement. You may supervise an Administrative Support Officer and assist with agendas, minutes and occasional