Administrator

Travail Employment Group; Burgess Hill; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Onsite parking

Pension scheme

26,800 annual salary

37.5 hours per week

Job summary

Travail Employment Group is seeking a Short Course Administrator for their Burgess Hill centre. This permanent role offers 37.5 hours per week, 26,800 salary, and on-site benefits.

The successful candidate will support the delivery of training services and handle administrative tasks across the team. Responsibilities include processing candidate packs, updating CRM records, preparing course materials, and assisting trainers with examinations and logistics.

Qualifications

• Candidates should have strong experience in an administrative role with customer service and call-handling responsibilities.
• Strong attention to detail and IT proficiency, particularly in Microsoft Office.
• Experience with CRM systems, a Business Administration qualification, or knowledge of training or utilities sector would be highly desirable.

Responsibilities

• Process candidate packs including chasing documentation, preparing submissions for certification, issuing results and certificates, and maintaining accurate records.
• Input and update customer information in the CRM system.
• Manage personal workload efficiently while collaborating with team members.
• Prepare course materials, registers, assessments, and support trainers with invigilation and classroom setup.
• Handle incoming calls and provide timely, helpful responses to customer enquiries.
• Maintain consistently high levels of customer service.
• Perform shared general office duties and ensure effective team cover.
• Attend team meetings and contribute proactively.
• Support cross-departmental colleagues with research, coordination, and administrative tasks.

Skills

Administrative experience

Customer service

CRM experience

Microsoft Office

Education

Business Administration qualification

Tools

CRM software

Job description

Short Course Administrator

26,800, Burgess Hill RH15, 37.5 hours per week, Permanent, 20 days holiday + bank holidays, Onsite parking and pension

The Role

An excellent opportunity has arisen for a professional and organised Short Course Administrator to join our client's team at their Burgess Hill centre. This is a permanent position within a supportive training and administration team. The successful candidate will play a vital role in ensuring the smooth delivery of training services.

• Process candidate packs including chasing documentation, preparing submissions for certification, issuing results and certificates, and maintaining accurate records
• Input and update customer information in the CRM system
• Manage personal workload efficiently while collaborating with team members
• Prepare course materials, registers, assessments, and support trainers with invigilation and classroom setup
• Handle incoming calls and provide timely, helpful responses to customer enquiries
• Maintain consistently high levels of customer service
• Perform shared general office duties and ensure effective team cover
• Attend team meetings and contribute proactively
• Support cross-departmental colleagues with research, coordination, and administrative tasks

Requirements

Applicants should have strong experience in an administrative role, ideally with customer service and call-handling responsibilities. Strong attention to detail and IT proficiency, particularly in Microsoft Office, are essential. Experience with CRM systems, a Business Administration qualification, or knowledge of the training or utilities sector would be highly desirable.

This role could suit someone who has worked as a Training Administrator, Course Coordinator, or Office Support Assistant.

Company Information

Our client is a well-regarded training provider known for delivering high-quality short courses. With a commitment to service excellence, learner support, and continuous improvement, they operate from multiple centres and foster a culture of professionalism, teamwork, and growth.

Package

• 26,800 annual salary
• 20 days holiday plus bank holidays
• Onsite parking
• Pension scheme
• 37.5 hours per week, Monday to Friday between 08:00am - 05:00pm (agreed hours)
• Based in Burgess Hill with occasional travel to Portchester