Customer Service Administrator

Travail Employment Group; Burgess Hill; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Pro rata holiday entitlement

Training and development opportunities

Supportive working environment

Job summary

Travail Employment Group is seeking a Customer Service Administrator for a well‑established public sector organisation in Burgess Hill. You will support the day‑to‑day running of administrative services with a strong emphasis on customer interaction and coordinating bookings.

The role is 30 hours per week, permanent, with the Local Government Pension Scheme and pro‑rata holiday entitlement. You may supervise an Administrative Support Officer and assist with agendas, minutes and occasional

Qualifications

• Experience in administrative or customer-facing roles in a structured environment is essential.
• Strong organisational and time-management abilities are required to handle a varied workload.
• Good communication and interpersonal skills are vital when dealing with the public and colleagues.

Responsibilities

• Manage bookings and administration for burial ground services and maintain records.
• Answer customer enquiries in person, by phone, and via email in a professional manner.
• Coordinate facility bookings, including enquiries, scheduling and invoicing.
• Liaise with suppliers, internal teams and external organisations.
• Support office operations and administrative processes to ensure smooth running.
• Maintain accurate records and update internal systems.
• Supervise and support an Administrative Support Officer.
• Prepare agendas and take minutes, including occasional evening meetings.
• Assist with website updates and maintain document archives.
• Provide occasional front-of-house support for customer enquiries.

Skills

Administrative experience

Customer-facing

Organised

Adaptable

Communication skills

Interpersonal skills

Booking coordination

Job description

Customer Service Administrator £30,023 - £34,237 FTE (Actual salary £24343 - £27759), Burgess Hill, 30 hours per week Monday to Friday, Permanent, 23 days holiday + bank holidays (pro rata), Local Government Pension Scheme, additional benefits

The Role

An opportunity has arisen for a Customer Service Administrator to join a well-established organisation within its corporate services function. Reporting to the Head of Finance and Corporate Services, this is a varied and people-focused role supporting the day-to-day running of administrative services, with a strong emphasis on customer interaction and coordination of bookings. The Customer Service Administrator will play an important role in delivering a professional and sensitive service to members of the public, alongside wider administrative and office support duties.

• Managing bookings and administration relating to burial ground services, including maintaining accurate records and liaising with relevant parties
• Handling customer enquiries both in person and via telephone/email in a professional and empathetic manner
• Coordinating facility bookings, including enquiries, scheduling and invoicing
• Liaising with suppliers, internal teams and external organisations
• Supporting the smooth running of office operations and administrative processes
• Maintaining accurate records and updating internal systems
• Supervising and supporting an Administrative Support Officer
• Preparing agendas and taking minutes, including occasional evening meetings
• Supporting website updates and maintaining document archives
• Providing occasional front-of-house support for customer enquiries

Requirements

The successful Customer Service Administrator will have previous experience in an administrative or customer-facing role, ideally within a structured or public-facing environment. You will be organised, adaptable and confident managing a varied workload. Strong communication and interpersonal skills are essential, particularly when dealing with sensitive situations. Experience coordinating bookings, handling customer enquiries and supporting office functions would be highly desirable. Supervisory experience would also be beneficial. This role could suit someone who has worked as a Customer Service Administrator, Office Administrator or Facilities Administrator.

Company Information

You will be joining a well-established public sector organisation committed to delivering high-quality services to the local community. The organisation promotes a supportive and professional working environment, with a strong focus on customer service, collaboration and continuous improvement.

Package

• £29,064 - £33,143 FTE (Actual salary £23,565 - £26,873)
• 30 hours per week, over 4 or 5 days Monday to Friday
• Membership of the Local Government Pension Scheme
• 23 days holiday plus bank holidays (pro rata)
• Stable, long-term public sector role
• Supportive and structured working environment
• Opportunities for training and development