Public Sector Clerical Officer: Admin & Records Specialist

MPA Recruitment; Armagh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

23 days leave

12 public holidays

Structured environment

Training provided

Public sector experience

Job summary

MPA Recruitment, in partnership with the NIHE, is recruiting a Clerical Officer to join a busy team supporting housing services in County Armagh. Roles span Portadown, Craigavon, Banbridge and Dungannon, offering valuable experience in a respected public sector environment.

You will provide essential administrative support, handle confidential information with discretion, and respond to customer enquiries by phone, email, and webchat, ensuring accurate records and smooth service delivery.

Qualifications

• Excellent organisational and administrative skills.
• Strong communication and customer service abilities.
• High levels of accuracy and attention to detail.
• The ability to handle sensitive and confidential information appropriately.
• Competence in Microsoft Office applications and data management systems.
• The ability to work independently and as part of a team.
• A proactive and professional approach to work.

Responsibilities

• Managing confidential documents through accurate scanning, filing, and record management processes.
• Responding professionally to customer enquiries via telephone, email, and webchat.
• Maintaining and updating records across a range of databases and systems.
• Providing administrative support including scheduling appointments, coordinating meetings, and diary management.
• Processing data accurately and ensuring information is kept up to date.
• Using judgement and problem-solving skills to resolve routine administrative queries.
• Working in accordance with established policies, procedures, and confidentiality requirements.
• Collaborating effectively with colleagues, customers, and external stakeholders to support service delivery.

Skills

Organisational skills

Communication

Attention to detail

Handling confidential information

Microsoft Office

Data management systems

Teamwork and independence

Tools

Microsoft Office

Data management systems

Job description

MPA Recruitment, in partnership with the NIHE, is recruiting a Clerical Officer to join a busy team supporting housing services in County Armagh. Roles span Portadown, Craigavon, Banbridge and Dungannon, offering valuable experience in a respected public sector environment.

You will provide essential administrative support, handle confidential information with discretion, and respond to customer enquiries by phone, email, and webchat, ensuring accurate records and smooth service delivery.