Public Counter: Customer Service & Admin

MPA Recruitment; Ballymena; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Pension contributions

Weekly Pay

Holiday Fund

Support from Ballymena team

Job summary

MPA Recruitment is recruiting a Counter Assistant on behalf of the Northern Ireland Housing Executive. The role involves assisting customers at the public counter and by telephone, handling enquiries, and providing accurate administrative support.

You will work Monday to Friday, 9.00am to 5.00pm, at £13.69 per hour, with pension contributions, weekly pay, a Holiday Fund, and support from the Ballymena team throughout your assignment.

Qualifications

• BTEC National or equivalent, plus one year of relevant general administrative experience.
• Five GCSEs or equivalent, plus two years of relevant general administrative experience.
• Exceptionally, three years of relevant general administrative experience without the above qualifications.

Responsibilities

• Responding to enquiries face to face, by telephone, email and online.
• Providing initial advice in line with policies and procedures.
• Arranging staff and contractor visits.
• Updating customer records, checking information and maintaining files.
• Preparing correspondence, reports and meeting notes.
• Supporting colleagues while maintaining confidentiality.

Skills

Customer service

Administrative support

Data entry

Telephone handling

Education

BTEC National or equivalent

Five GCSEs or equivalent

Three years of relevant admin experience

Job description

MPA Recruitment is recruiting a Counter Assistant on behalf of the Northern Ireland Housing Executive. The role involves assisting customers at the public counter and by telephone, handling enquiries, and providing accurate administrative support.

You will work Monday to Friday, 9.00am to 5.00pm, at £13.69 per hour, with pension contributions, weekly pay, a Holiday Fund, and support from the Ballymena team throughout your assignment.